Scientific Software & Computing Support Technician

University of Sydney; Sydney; Hybrid; AUD 107,000 - 116,000; Full time

Job summary

The University of Sydney invites applications for a Scientific Software & Computing Support Technician to back the Scientific Computing Team in delivering bespoke technology support for Faculty of Science equipment. This role covers hardware, software, and storage, with hands-on troubleshooting and training for facility users.

The position is based at the Camperdown Campus, working on-site four days a week with one remote day, and involves contributing to process improvements, documentation, and

Qualifications

• Tertiary qualifications or certifications in computing field and/or relevant experience.
• Excellent working knowledge of computing, peripheral hardware, operating systems (Windows/MacOS), troubleshooting issues and configuration in desktop/workstation and VM (AWS, Azure) environments.
• Extensive hands-on experience installing, configuring, and troubleshooting software, hardware and dependencies in a research environment including imaging and deployment technologies.
• Experience managing network connectivity, cybersecurity, and storage, with proficiency in command line use and scripting languages for system administration and troubleshooting.
• Demonstrated ability to establish and maintain working relationships with customers.
• Ability to work both independently and as part of a team.
• Ability to apply and contribute to the development, maintenance, and review of standard technical documentation and operating procedures.

Responsibilities

• Support the agreed delivery of technical services in the designated area.
• Support the implementation of service improvements and service excellence within the responsibility area.
• Contribute to a positive, professional, customer-focused team culture.
• Support the effective utilisation of resources within the designated area of responsibility, ensuring the education and research needs of the work area are consistently and effectively met.
• Champion best practices, workplace health and safety, compliance, and risk management.
• Seek and act on opportunities to cross-skill, including drawing on the knowledge and expertise of others.
• Provide project management or project support as required, collaborating with other TSS, PSU or central project managers/teams as required.

Skills

Customer service

Teamwork

Troubleshooting

Training

Documentation

Education

Tertiary qualifications in computing

Tools

Windows OS

MacOS

AWS

Azure

Imaging

Job description

• Full time, continuing position. Located at the Physics Building (A28) on the Camperdown Campus
• Opportunity to utilise your experience in the Technical Support Services Team
• Base Salary HEO6 $107,312 - $115,686 p.a. + 17% superannuation

About the opportunity

The Scientific Software & Computing Support Technician supports the Scientific Computing Team in supporting a diverse range of custom computing infrastructure and delivers bespoke technology support for Faculty of Science equipment. This can include associated computing hardware/firmware, operating systems, applications, software, storage, and related 'hands-on' support. The position is a field-service customer interface for the Scientific Computing Team working under general direction as a routine contact point for receiving, handling, and resolving a broad range of support incidents and requests. This role will deliver timely and effective technical services within these areas to achieve enhanced education/research support outcomes.

The Scientific Software & Computing Support Technician will assist in implementing new processes, procedures, systems, and ways of working within the work area to improve customer service delivery, efficiency and resource utilisation as directed. The technician will provide training to facility users in the safe operation of equipment, software, and computing infrastructure. The role supports the senior technical officer in ensuring that the relevant Work, Health and Safety standards and other compliance requirements of the work area are met and are aligned to the University's WHS policy and relevant legislation.

The Scientific Software and Computing Support Technician will provide guidance to junior staff in the work area to deliver work outputs.

The successful candidate will be required to work on-site four days per week, with one day per week available for remote work (work from home).

Your key responsibilities will be to:

• support the agreed delivery of technical services in the designated area
• support the implementation of service improvements and service excellence within the responsibility area
• contribute to a positive, professional, customer-focused team culture
• support the effective utilisation of resources within the designated area of responsibility, ensuring the education and research needs of the work area are consistently and effectively met
• champion best practices, workplace health and safety, compliance, and risk management
• seek and act on opportunities to cross-skill, including drawing on the knowledge and expertise of others
• provide project management or project support as required, collaborating with other TSS, PSU or central project managers/teams as required.
  

About you

• tertiary qualifications or certifications in computing field and/or relevant experience. A background in Science at a University level is desirable
• excellent working knowledge of computing, peripheral hardware, operating systems (Windows/MacOS), troubleshooting issues and configuration in desktop/workstation and VM (AWS, Azure) environments
• extensive hands-on experience installing, configuring, and troubleshooting software, hardware and dependencies in a research environment including imaging and deployment technologies
• experience managing network connectivity, cybersecurity, and storage, with proficiency in command line use and scripting languages for system administration and troubleshooting
• demonstrated ability to establish and maintain working relationships with customers
• ability to work both independently and as part of a team
• ability to apply and contribute to the development, maintenance, and review of standard technical documentation and operating procedures.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University's obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion.