Rostering Coordinator | Aged Care

Australian Unity Limited; Tamworth Regional Council; Hybrid; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Flexible Work Options

Community & Wellbeing Leave

Staff discounts

Fitness Passport

Parental Leave 14 weeks

Novated Car Leasing

Job summary

Australian Unity in Tamworth is seeking a Scheduling Coordinator - Customer Support to join our local team. You will manage care worker rosters, handle high-volume enquiries, and coordinate third-party bookings to ensure timely, accurate service delivery.

This permanent full-time hybrid role offers hourly $40.38 plus super, with 4 days in the office and 1 day working from home. You’ll use CRM and scheduling tools to support payroll, compliance, and reporting while delivering empathetic,

Qualifications

• Experience in scheduling or rostering is ideal but not essential.
• Strong organisation and adaptability in fast-paced environments.
• Excellent communication and empathy in customer interactions.
• Attention to detail and compliance.
• Proficient with Microsoft Office and CRM tools.

Responsibilities

• Manage care worker rosters and daily changes.
• Handle high-volume enquiries, aiming for First Call Resolution.
• Act as the first point of contact with empathy and accuracy.
• Coordinate services and third-party bookings to ensure seamless delivery.
• Maintain accurate system records to support payroll, compliance and reporting.
• Use data to support scheduling decisions and process improvements.

Skills

Scheduling

Rostering

Customer support

Organisation

Communication

CRM systems

Tools

Microsoft Office

CRM systems

Genesys

Salesforce

Lumary

Job description

At Australian Unity, we're reimagining how health and care are delivered in local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives while staying connected to supportive communities.

As a Scheduling Coordinator - Customer Support, you will play a critical role in ensuring our services run smoothly while delivering a high-quality experience for our customers. This role combines workforce scheduling and customer support, requiring strong organisation skills, adaptability and a customer-first mindset.

You'll be the first point of contact for service changes, managing care worker schedules, making quick adjustments, and coordinating third-party bookings. At the same time, you'll act as a key point of contact managing enquiries with empathy, accuracy and professionalism.

This is a permanent full-time position based in our Tamworth office, with a hybrid work arrangement of 4 days in the office and 1 day working from home. Offering an hourly rate of $40.38 plus super.

Key Accountabilities:

• Manage care worker rosters, including daily changes, leave requests, and schedule adjustments
• Handle high-volume inbound enquiries, resolving issues quickly and aiming for First Call Resolution
• Act as the first point of contact, providing clear, accurate, and empathetic customer support
• Coordinate services and third-party bookings to ensure seamless delivery
• Maintain accurate system records to support payroll, compliance, and reporting
• Use systems and data to support scheduling decisions and improve processes
• Collaborate with internal teams and elevate complex queries as needed

What You'll Bring:

• Experience in scheduling or rostering is ideal but not essential - we also welcome applicants from a call centre or customer support background looking for a career change
• Strong organisation, adaptability, and resilience in fast-paced environments
• High attention to detail and commitment to quality and compliance
• Excellent communication, active listening, and rapport-building skills
• Ability to manage changing priorities and tight deadlinesConfidence using Microsoft Office and CRM/contact centre systems (e.g. Genesys, Salesforce, Lumary - desirable)

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options -hybrid role combining WFH & Branch days
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products, travel and retail partners
• Fitness Passport - discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.