Hybrid SAP Service Cloud Functional Consultant

Capgemini; Melbourne; Hybride; AUD 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Total Reward package

Large learning library with 250,000+ /

Peer recognition portal Celebrate

Résumé du poste

Capgemini in Melbourne is seeking a SAP/Service Cloud specialist to lead service cloud workstreams for the utilities sector. You will run fit-to-standard or fit-gap workshops and translate outcomes into WRICEF lists and functional specifications, while collaborating with business and technical stakeholders.

You will work in a hybrid environment, benefit from extensive learning opportunities, and participate in Capgemini’s Total Reward program designed to support career growth and work-life

Qualifications

• Hands on experience with Service Cloud functionality.
• Utilities sector knowledge is preferred.
• Experience running fit-to-standard or fit-gap workshops and converting outcomes into WRICEF lists and functional specs.
• Knowledge of integration patterns and their impact on design (SAP BTP/CPI, REST/OData).
• Strong stakeholder management and workshop facilitation with business and technical leaders.
• SAP Certified Application associate in Service Cloud / CX.
• Experience with SAP Customer Data Cloud (CDC).
• Exposure to AI-assisted delivery tooling under client governance.

Connaissances

Service Cloud

Utilities industry knowledge

Workshop facilitation

WRICEF lists

Functional specifications

Stakeholder mgmt

Formation

SAP Certification: Service Cloud / CX

Outils

SAP BTP Integration Suite

CPI

REST/OData

Description du poste

Capgemini in Melbourne is seeking a SAP/Service Cloud specialist to lead service cloud workstreams for the utilities sector. You will run fit-to-standard or fit-gap workshops and translate outcomes into WRICEF lists and functional specifications, while collaborating with business and technical stakeholders.

You will work in a hybrid environment, benefit from extensive learning opportunities, and participate in Capgemini’s Total Reward program designed to support career growth and work-life