SAP Service Cloud V2/ESM Lead Consultant – Sydney/Melbourne

Whizdom; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

Whizdom is seeking an experienced SAP Service Cloud V2 / ESM Consultant for a major Enterprise Transformation Program based in Sydney or Melbourne. You will drive workshops, design end-to-end SAP Service Cloud V2 and ESM solutions, configure workflows and case management, and support testing, deployment and adoption.

The role requires 7+ years SAP consulting and 3+ years implementing SAP Service Cloud V2/ESM, with strong stakeholder engagement and workshop leadership.

Qualifications

• 7+ years SAP consulting experience.
• 3+ years implementing SAP Service Cloud V2 and/or SAP ESM solutions.
• Strong SAP Service Cloud V2 configuration experience.
• Proven solution design and workshop facilitation skills.
• Experience with case management, service request management and workflow automation.

Responsibilities

• Lead discovery workshops and requirements gathering sessions.
• Design end-to-end SAP Service Cloud V2 and ESM solutions.
• Configure workflows, business rules, case management and service processes.
• Produce functional specifications and solution documentation.
• Support testing, deployment and solution adoption.
• Provide guidance to stakeholders and project teams.

Skills

Workshop facilitation

Solution design

Stakeholder engagement

SAP Service Cloud V2

SAP ESM

Case management

Workflow automation

S/4HANA integration

End-to-end delivery

Tools

SAP Service Cloud V2

SAP ESM

S/4HANA integration

Job description

Whizdom is seeking an experienced SAP Service Cloud V2 / ESM Consultant for a major Enterprise Transformation Program based in Sydney or Melbourne. You will drive workshops, design end-to-end SAP Service Cloud V2 and ESM solutions, configure workflows and case management, and support testing, deployment and adoption.

The role requires 7+ years SAP consulting and 3+ years implementing SAP Service Cloud V2/ESM, with strong stakeholder engagement and workshop leadership.