Senior SAP Service Cloud V2/ESM Consultant

Whizdom; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Whizdom in Australia is seeking an experienced SAP Service Cloud V2 / ESM Consultant to join a major enterprise transformation. This client-facing role focuses on workshop facilitation, solution design, SAP configuration and end-to-end delivery of customer service and enterprise service management solutions.

You'll collaborate with business and technical stakeholders to gather requirements, design and configure SAP Service Cloud V2, and support testing, deployment and go-live activities.

Qualifications

• 7+ years SAP consulting experience.
• 3+ years implementing SAP Service Cloud V2 and/or SAP ESM.
• Strong SAP Service Cloud V2 configuration experience.
• Proven workshop facilitation and solution design skills.
• Experience with case management, service request management and workflow automation.
• S/4HANA integration experience highly regarded.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Lead discovery workshops and requirements gathering sessions.
• Design end-to-end SAP Service Cloud V2 and ESM solutions.
• Configure workflows, business rules, case management and service processes.
• Produce functional specifications and solution documentation.
• Support testing, deployment and solution adoption.
• Provide guidance to stakeholders and project teams.

Skills

7+ years SAP consulting

3+ years SAP Service Cloud V2/ESM

Workshop facilitation

Solution design

Case management / service workflows

Stakeholder engagement

S/4HANA integration

Tools

SAP Service Cloud V2

SAP ESM

S/4HANA integration

Job description

Whizdom in Australia is seeking an experienced SAP Service Cloud V2 / ESM Consultant to join a major enterprise transformation. This client-facing role focuses on workshop facilitation, solution design, SAP configuration and end-to-end delivery of customer service and enterprise service management solutions.

You'll collaborate with business and technical stakeholders to gather requirements, design and configure SAP Service Cloud V2, and support testing, deployment and go-live activities.