SAP ESM Consultant

Whizdom; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

Whizdom is seeking an experienced SAP Service Cloud V2 / ESM Consultant for a major Enterprise Transformation Program based in Sydney or Melbourne. You will drive workshops, design end-to-end SAP Service Cloud V2 and ESM solutions, configure workflows and case management, and support testing, deployment and adoption.

The role requires 7+ years SAP consulting and 3+ years implementing SAP Service Cloud V2/ESM, with strong stakeholder engagement and workshop leadership.

Qualifications

• 7+ years SAP consulting experience.
• 3+ years implementing SAP Service Cloud V2 and/or SAP ESM solutions.
• Strong SAP Service Cloud V2 configuration experience.
• Proven solution design and workshop facilitation skills.
• Experience with case management, service request management and workflow automation.

Responsibilities

• Lead discovery workshops and requirements gathering sessions.
• Design end-to-end SAP Service Cloud V2 and ESM solutions.
• Configure workflows, business rules, case management and service processes.
• Produce functional specifications and solution documentation.
• Support testing, deployment and solution adoption.
• Provide guidance to stakeholders and project teams.

Skills

Workshop facilitation

Solution design

Stakeholder engagement

SAP Service Cloud V2

SAP ESM

Case management

Workflow automation

S/4HANA integration

End-to-end delivery

Tools

SAP Service Cloud V2

SAP ESM

S/4HANA integration

Job description

• Sydney or Melbourne
• Contract through April 2027
• Enterprise Transformation Program

Senior SAP Service Cloud V2 / ESM Consultant

• Sydney or Melbourne
• Contract through April 2027
• Enterprise Transformation Program

We're seeking an experienced SAP Service Cloud V2 / ESM Consultantto join a major transformation project. This is a client-facing role focused on workshop facilitation, solution design, SAP configuration and end-to-end delivery of customer service and enterprise service management solutions.

About the Role

You'll work closely with business and technical stakeholders to gather requirements, design solutions, configure SAP Service Cloud V2, and support testing, deployment and go-live activities.

Key Responsibilities

• Lead discovery workshops and requirements gathering sessions.
• Design end-to-end SAP Service Cloud V2 and ESM solutions.
• Configure workflows, business rules, case management and service processes.
• Produce functional specifications and solution documentation.
• Support testing, deployment and solution adoption.
• Provide guidance to stakeholders and project teams.

Skills & Experience

• 7+ years SAP consulting experience.
• 3+ years implementing SAP Service Cloud V2 and/or SAP ESM solutions.
• Strong SAP Service Cloud V2 configuration experience.
• Proven solution design and workshop facilitation skills.
• Experience with case management, service request management and workflow automation.
• SAP S/4HANA integration experience highly regarded.
• Excellent stakeholder engagement and communication skills.

Desirable

• SAP Service Cloud V2 certification.
• SAP CX or SAP ESM implementation experience.
• Utilities, field service or asset-intensive industry experience.
• Agile delivery experience.

What's on Offer?

• Contract through April 2027.
• Sydney or Melbourne location.
• High-profile enterprise transformation program.
• Collaborative consulting environment.
• Significant SAP Service Cloud V2 and ESM project exposure.

If you are an experienced SAP Service Cloud V2 or ESM Consultant with strong solution design, configuration and workshop leadership capabilities, we would love to hear from you.

Candidates will need to be willing to undergo pre-employment screening checks, which may include identity and work rights verification, security clearance verification and any other client-requested checks