Hybrid Sales Administrator – Software Licensing & Learning

Acquire Technology Solutions; Western Australia; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible hybrid working

Employee Assistance Program

Training levy and training leave

Volunteer leave

Commuter benefits

Social Club events

Global collaboration opportunities

Job summary

Acquire Technology Solutions is seeking a Sales Administrator in Australia to support the commercial team across quotations, CRM-based order processing and licence management. You will coordinate events, learning sessions and customer engagements while ensuring accurate data and timely responses.

You will contribute to account administration, vendor registrations and regional sales support, collaborating with Account Managers and Learning teams to deliver a high-quality customer experience.

Qualifications

• Some experience interacting with customers in a business-to-business commercial environment.
• Experience using business systems to administer customer information, with Microsoft Dynamics 365 CRM experience highly regarded.
• Approximately three years' experience working in a professional office environment as part of a team preferred.
• Experience coordinating small corporate events would be advantageous.
• A diploma-level qualification or equivalent relevant education and training would be beneficial.
• Previous sales administration experience within a software company would be highly regarded.

Responsibilities

• Prepare and submit customer quotations for software licences, first-year maintenance, services and learning opportunities using our CRM system.
• Process sales orders in CRM in accordance with internal procedures and requirements.
• Follow up outstanding quotations, accounts and unpaid invoices with the regional commercial team.
• Provide transactional account management support, engaging periodically with low-growth, low-risk customer accounts.
• Assist new customers with vendor registrations and access to procurement portals.
• Issue software licences and ensure accurate capture of key end-user and customer information.
• Coordinate licence reassignments for customers, business partners and Acquire employees.
• Maintain accurate customer contact and billing information within CRM.
• Manage end-user login credentials for access to online resources and software downloads.
• Respond promptly to website enquiries and support tickets relating to forgotten passwords, new user logins and licence reassignments.
• Administer customer contracts relevant to the value stream, including uploading and maintaining documentation in CRM.
• Help coordinate and deliver Acquire-hosted events, including customer learning events, workshops and other regional activities.
• Support event logistics such as obtaining venue quotations, managing registrations and participant confirmations, arranging equipment and learning materials, coordinating website information and assisting with pre-event marketing.
• Promote, sell and prepare quotations for customer learning units.
• Manage customer learning records, competency certificates and renewals through the Learning Portal.
• Ensure regional learning dates published on the Acquire website are accurate and up to date.
• Coordinate the logistics of instructor-led training courses, including venues, catering, laptops, virtual machine provisioning in collaboration with IT, and preparation of course documentation.
• Work collaboratively with colleagues across regions and business functions, sharing knowledge and supporting common objectives.
• Assist regional Account Managers and the Business Development Manager in achieving objectives across existing customer accounts and strategic opportunities.
• Develop a strong understanding of Acquire's philosophy, value proposition and product offerings.
• Learn and apply the organisation's defined sales techniques and commercial processes.
• Take an active role in the execution of regional operational activities.
• Build and maintain technical and industry knowledge through available development opportunities, including learning weeks, product release cycles, technology roadmaps, training plans and the professional development levy.
• Develop and maintain a personal career development roadmap and training plan.
• Demonstrate flexibility in supporting broader business activities and contributing to ad-hoc projects as required.
• Embrace Acquire's culture and values and contribute positively to a collaborative working environment.

Skills

Customer service

CRM (Dynamics 365)

Office suite

Team collaboration

Education

Diploma or equivalent

Tools

Microsoft Dynamics 365

MS Teams

Job description

Acquire Technology Solutions is seeking a Sales Administrator in Australia to support the commercial team across quotations, CRM-based order processing and licence management. You will coordinate events, learning sessions and customer engagements while ensuring accurate data and timely responses.

You will contribute to account administration, vendor registrations and regional sales support, collaborating with Account Managers and Learning teams to deliver a high-quality customer experience.