Sales Administration and Support Advisor

Online Education Services Pty Ltd; Cremorne; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Office in Cremorne

Professional development

Job summary

Online Education Services Pty Ltd in Victoria is seeking a Sales Admin & Support Advisor to provide essential administrative and operational support to our Higher Education and VET Sales teams. You will assess student documentation, support enrolment processing, and respond to enquiries to ensure a seamless journey from application to commencement.

This six-month fixed-term contract features a hybrid working arrangement: three days at the Cremorne office and the rest from home.

Qualifications

• Previous administration, customer service, or sales support experience.
• Excellent written and verbal communication; detail-oriented.
• Proficient with Microsoft Office and CRM systems.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Review and assess student enrolment documentation against course entry requirements.
• Support enrolment processing and student enquiries with Sales Consultants.
• Ensure all enrolments meet quality and compliance standards.
• Provide timely responses to student and stakeholder requests within SLAs.
• Support onboarding activities and retention initiatives.
• Contribute to process improvements.
• Assist with inbound enquiries and broader sales team support.
• Collaborate with academic and operational teams to achieve positive outcomes.

Skills

Administration

Customer service

Sales support

Attention to detail

Communication skills

Independence

Tools

CRM systems

Microsoft Office

Job description

About OES

OES is a global education services partner, working with universities, employers, and industry bodies to deliver market-leading online learning solutions. Our purpose is to enhance lives through education, and our vision is to be the world's most impactful enabler of education. We are a values-led organisation that empowers our people to make a meaningful impact every day. Through collaboration, innovation, and a student-focused approach, we create engaging learning experiences while supporting our teams to grow, develop, and thrive in a culture that embraces change and continuous improvement.

The Opportunity

We are seeking a Sales Admin & Support Advisor to provide critical administrative and operational support to our Higher Education and VET Sales teams. This role is responsible for assessing student documentation, supporting enrolment processes, responding to enquiries, and ensuring students have a seamless experience from application through to commencement. Working closely with our cales Consultants, you'll play an important role in ensuring enrolments are processed accurately, efficiently, and in line with university policies and entry requirements.

Please note this is a six-month fixed-term contract opportunity

Key Responsibilities

• Review and assess student enrolment documentation against course entry requirements.
• Support Sales Consultants with enrolment processing and student enquiries.
• Ensure all enrolments meet quality and compliance standards.
• Provide timely responses to student and stakeholder requests in line with service level agreements.
• Support onboarding activities and retention initiatives, including student follow-up and account setup assistance.
• Contribute to continuous improvement initiatives and process enhancements.
• Assist with inbound enquiries and broader sales team support as required.
• Collaborate with academic and operational stakeholders to achieve positive student outcomes.

About you

We're looking for someone who is detail-oriented, proactive, and passionate about delivering outstanding customer experiences. You'll bring:

• Previous administration, customer service, or sales support experience.
• Exceptional attention to detail and strong organisational skills.
• Excellent written and verbal communication skills.
• A solutions-focused mindset and ability to work independently.
• Strong computer literacy across Microsoft Office and CRM systems.
• The ability to thrive in a fast-paced, high-performing environment.
• Experience within education, training, admissions, or enrolments will be highly regarded

What’s in it for you?

At OES, we're transforming lives through education. You'll join a high-performing, values-led organisation where your work directly influences business decisions, drives meaningful outcomes, and supports some of the world's leading education providers. If you enjoy working with smart people, solving complex challenges, and making a genuine impact, you'll thrive here. Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

We pride ourselves on being a 'People First' employer and if you join the OES Team, you will benefit from:

• Hybrid working arrangement for genuine career-life fit (3 days in our Cremorne Office)
• Professional development and mentoring
• OES Culture Club and events calendar
• Health and wellbeing activities
• Annual flu vaccinations
• Paid parental leave
• Purchased leave
• Study assistance and leave for eligible employees
• Mental health support resources and Employee assistance program (EAP)
• Income protection insurance
• Access to corporate health insurance rates

At OES, we are committed to creating an inclusive and diverse environment, where we encourage candidates of any nationality, age, background, disability, and gender identity to apply.