Sales Administration and Support Advisor

Online Education Services; Cremorne; Hybrid; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Hybrid work

Cremorne office

Study assistance

Health and wellbeing

Job summary

Online Education Services seeks a Sales Admin & Support Advisor to assist Higher Education and VET Sales teams by assessing student documentation, supporting enrolments and handling inquiries. You will work with Sales Consultants to ensure accurate, efficient enrolments aligned with university policies and entry requirements.

This is a six-month fixed-term contract with a hybrid work model; three days in the Cremorne office and the remainder from home, supporting a seamless student journey

Qualifications

• Previous administration, customer service, or sales support experience.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Review and assess student enrolment documentation against course entry requirements.
• Support Sales Consultants with enrolment processing and student enquiries.
• Ensure all enrolments meet quality and compliance standards.
• Provide timely responses to student and stakeholder requests within SLAs.
• Assist with onboarding activities and retention initiatives.

Skills

Administrative tasks

Customer service

Sales support

CRM systems

Attention to detail

Tools

Microsoft Office

CRM software

Job description

About OES

OES is a global education services partner, working with universities, employers, and industry bodies to deliver market-leading online learning solutions. Our purpose is to enhance lives through education, and our vision is to be the world's most impactful enabler of education. We are a values-led organisation that empowers our people to make a meaningful impact every day. Through collaboration, innovation, and a student-focused approach, we create engaging learning experiences while supporting our teams to grow, develop, and thrive in a culture that embraces change and continuous improvement.

The Opportunity:

We are seeking a Sales Admin & Support Advisor to provide critical administrative and operational support to our Higher Education and VET Sales teams. This role is responsible for assessing student documentation, supporting enrolment processes, responding to enquiries, and ensuring students have a seamless experience from application through to commencement. Working closely with our cales Consultants, you'll play an important role in ensuring enrolments are processed accurately, efficiently, and in line with university policies and entry requirements.

Please note this is a six-month fixed-term contract opportunity

Key Responsibilities:

• Review and assess student enrolment documentation against course entry requirements.
• Support Sales Consultants with enrolment processing and student enquiries.
• Ensure all enrolments meet quality and compliance standards.
• Provide timely responses to student and stakeholder requests in line with service level agreements.
• Support onboarding activities and retention initiatives, including student follow-up and account setup assistance.
• Contribute to continuous improvement initiatives and process enhancements.
• Assist with inbound enquiries and broader sales team support as required.
• Collaborate with academic and operational stakeholders to achieve positive student outcomes.

About you:

We're looking for someone who is detail-oriented, proactive, and passionate about delivering outstanding customer experiences. You'll bring:

• Previous administration, customer service, or sales support experience.
• Exceptional attention to detail and strong organisational skills.
• Excellent written and verbal communication skills.
• A solutions-focused mindset and ability to work independently.
• Strong computer literacy across Microsoft Office and CRM systems.
• The ability to thrive in a fast-paced, high-performing environment.
• Experience within education, training, admissions, or enrolments will be highly regarded

What’s in it for you?

At OES, we're transforming lives through education. You'll join a high-performing, values-led organisation where your work directly influences business decisions, drives meaningful outcomes, and supports some of the world's leading education providers. If you enjoy working with smart people, solving complex challenges, and making a genuine impact, you'll thrive here. Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

We pride ourselves on being a 'People First' employer and if you join the OES Team, you will benefit from:

• Hybrid working arrangement for genuine career-life fit (3 days in our Cremorne Office)
• Professional development and mentoring
• OES Culture Club and events calendar
• Health and wellbeing activities
• Annual flu vaccinations
• Paid parental leave
• Purchased leave
• Study assistance and leave for eligible employees
• Mental health support resources and Employee assistance program (EAP)
• Income protection insurance
• Access to corporate health insurance rates

At OES, we are committed to creating an inclusive and diverse environment, where we encourage candidates of any nationality, age, background, disability, and gender identity to apply. If you feel aligned to the role and would like to further explore your suitability, we welcome your application and would love to consider your fit for the role at OES.