Hybrid RTO Compliance & Quality Lead

St John Ambulance Australia; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Training & development

Flexible work

Generous leave

Parental leave

Wellbeing program

Discounts on courses

Job summary

St John Ambulance Australia in Melbourne is seeking a dedicated RTO Quality & Compliance Manager to lead the organisation’s compliance and QA framework across national training operations. You’ll translate regulatory obligations into practical systems, manage audit readiness, and guide a small team while partnering with Learning Resources, Digital eLearning, Marketing, Operations and Clinical Governance.

Key responsibilities include leading audits, reviewing training resources for compliance,

Qualifications

• Senior compliance, audit or quality assurance experience within an RTO or regulated VET environment.
• Deep knowledge of the Standards for RTOs, AQF, VET Quality Framework and funding obligations.
• Proven experience leading ASQA audit preparation, evidence coordination, validation and rectification.
• Experience reviewing accredited training and assessment resources for regulatory and training product compliance.
• Experience overseeing third-party or network arrangements, regulatory reporting, data integrity and continuous improvement.
• Strong analytical, communication, stakeholder, and people leadership skills; familiarity with RTO LMS and SMS platforms.

Responsibilities

• Lead and continuously improve the RTO compliance and quality assurance framework.
• Interpret regulatory requirements and maintain organisation-wide audit readiness.
• Lead internal audits, validation, external audit preparation and corrective actions.
• Review accredited training and assessment resources for pre-release and ongoing compliance.
• Oversee training product changes, scope, transition arrangements and document control.
• Manage compliance oversight of St John network training arrangements.
• Oversee regulatory reporting, data integrity and records management.
• Lead the Quality & Compliance function and build compliance capability across the organisation.

Skills

Analytical skills

Communication skills

Stakeholder management

People leadership

Education

TAE40116 Certificate IV in Training and Assessment

Higher qualification in education/compliance/quality management

Tools

RTO LMS

SMS platforms

Job description

St John Ambulance Australia in Melbourne is seeking a dedicated RTO Quality & Compliance Manager to lead the organisation’s compliance and QA framework across national training operations. You’ll translate regulatory obligations into practical systems, manage audit readiness, and guide a small team while partnering with Learning Resources, Digital eLearning, Marketing, Operations and Clinical Governance.

Key responsibilities include leading audits, reviewing training resources for compliance,