Hybrid Retail Systems Support: Data, ERP & Pricing

Metcash Trading Limited; City of Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

5th week leave

Well-being days

Volunteer day

Career development

Parental leave 12 weeks

Mental Health accreditation

Flex Ready

Job summary

Total Tools is seeking a Retail Systems Support to join the Merchandise team. You’ll help keep our stores running smoothly by supporting product data, troubleshooting system issues and resolving challenges across pricing, ordering and EDI.

The role uses SQL and Excel to investigate issues and improve processes, partnering with stores, suppliers and internal teams. The position is hybrid, with 2 days work-from-home and 3 days in the office across Heatherton and Port Melbourne.

Qualifications

• Experience supporting retail, ERP or business systems (Pronto is an advantage).
• Strong Excel skills (VBA/Macros) and confidence working with data.
• Exposure to SQL, reporting or data validation.
• Strong communication skills and enjoy building relationships with stakeholders.

Responsibilities

• Investigate issues affecting ordering, POS scanning, pricing and EDI transactions.
• Use SQL, Excel and VBA tools to analyse data, automate reporting and provide insights to business stakeholders.
• Support EDI implementation, testing, onboarding and troubleshooting activities.
• Maintain product, supplier and pricing information in Pronto ERP.
• Perform data validation, audits and analysis to identify errors, improve processes and maintain data integrity.
• Build strong relationships with stores, suppliers and internal teams.

Skills

Retail systems

Excel VBA

SQL reporting

Troubleshooting

Attention to detail

Communication

Tools

Pronto ERP

Job description

Total Tools is seeking a Retail Systems Support to join the Merchandise team. You’ll help keep our stores running smoothly by supporting product data, troubleshooting system issues and resolving challenges across pricing, ordering and EDI.

The role uses SQL and Excel to investigate issues and improve processes, partnering with stores, suppliers and internal teams. The position is hybrid, with 2 days work-from-home and 3 days in the office across Heatherton and Port Melbourne.