Retail Systems Support Analyst

Metcash Group; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

5th week annual leave

Well-being days

Volunteer day

Parental leave 12 weeks

Mental Health Australia accreditation

Flex Ready

Family Friendly Workplace

Job summary

Total Tools & Hardware Group (Part of Metcash) in Melbourne seeks a Retail Systems Support to help keep stores running smoothly by supporting product data, troubleshooting pricing and EDI issues, and using SQL and Excel to investigate data and improve processes.

Join the Merchandise team in a hybrid role with 2 days from home and 3 days in the office across Heatherton and Port Melbourne, collaborating with stores, suppliers and internal teams on day-to-day retail operations.

Qualifications

• Experience supporting retail, ERP or business systems (Pronto is a plus).
• Strong Excel skills (VBA/Macros) and data handling confidence.
• Exposure to SQL, reporting or data validation.
• Troubleshooting to find root causes and fix issues.
• Great attention to detail and customer-focused mindset.
• Strong communication and stakeholder relationship skills.

Responsibilities

• Investigate issues affecting ordering, POS scanning, pricing and EDI transactions.
• Analyse data using SQL, Excel and VBA; automate reporting and provide insights.
• Support EDI implementation, testing, onboarding and troubleshooting.
• Maintain product, supplier and pricing information in Pronto ERP.
• Perform data validation, audits and analysis to improve data integrity.
• Build strong relationships with stores, suppliers and internal teams.

Skills

Retail systems

ERP systems

Excel VBA

SQL/data validation

Troubleshooting

Attention to detail

Stakeholder comms

Tools

Pronto ERP

SQL

Excel

VBA

Job description

Ever wondered what happens when a product won't scan, a store can't place an order, or pricing doesn't flow through correctly? That's where you come in.

We're looking for a Retail Systems Support to join our Merchandise team at Total Tools. You'll help keep our stores running smoothly by supporting product data, troubleshooting system issues and resolving challenges across pricing, ordering and EDI.

This is a role where you'll work closely with stores, suppliers and internal teams, using tools like SQL and Excel to investigate issues, improve processes and support day-to-day retail operations.

This is a hybrid role, with 2 days working from home and 3 days in the office across both our Heatherton and Port Melbourne locations.

What you'll be doing

• Investigate issues affecting ordering, POS scanning, pricing and EDI transactions.
• Use SQL, Excel and VBA tools to analyse data, automate reporting and provide insights to business stakeholders.
• Support EDI implementation, testing, onboarding and troubleshooting activities.
• Maintain product, supplier and pricing information in Pronto ERP.
• Perform data validation, audits and analysis to identify errors, improve processes and maintain data integrity.
• Build strong relationships with stores, suppliers and internal teams.

You're Likely a Match If You Have

• Experience supporting retail, ERP or business systems (Pronto is an advantage)
• Strong Excel skills (VBA/Macros) and confidence working with data.
• Exposure to SQL, reporting or data validation.
• A knack for troubleshooting and getting to the root cause of problems.
• Great attention to detail and a customer-focused mindset.
• Strong communication skills and enjoy building relationships with stakeholders.

What's on offer

We're proud to offer a workplace that supports your well-being, growth, and belonging:

• Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

At Total Tools & Hardware Group (Part of Metcash), we're more than just a group of hardware and tool retailers. We're the team behind the systems, products and support that help stores serve their customers every day.

With household brands including Total Tools, Mitre 10 and Home Timber & Hardware, we're proud to support independent businesses across Australia and New Zealand.