Hybrid Parking Compliance & Driver Support Specialist

Council Jobs; Melbourne; Hybrid; AUD 73,000 - 85,000; Full time

Benefits offered by this job

Flexible working

Study assistance

Corporate discounts

Parental leave up to 20 weeks

Hybrid work options

Career development support

Job summary

The Infringement Support Officer role sits within the Parking Services Branch of City Services and offers a temporary full‑time opportunity in Melbourne to support the Driver Referral Program and infringement lifecycle. The role focuses on accurate case management and customer service to reduce fines and improve parking outcomes for residents and business stakeholders.

You will manage inquiries, maintain records, prepare court documents, and participate in process improvements, working in a

Qualifications

• Strong interpersonal, negotiation and influencing skills.
• High‑level written and verbal communication skills.
• Excellent time management and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Understanding of Magistrates’ Court processes or ability to quickly acquire this knowledge (desirable).
• Experience in debt recovery processes or parking enforcement legislation (desirable).

Responsibilities

• Undertake regular case management, including handling customer enquiries and updating system records.
• Prepare legal documents for court purposes and maintain accurate records.
• Administer payment plans and provide tailored advice to drivers to encourage positive behaviour change.
• Support the infringement lifecycle and contribute to process improvements across the team.

Job description

The Infringement Support Officer role sits within the Parking Services Branch of City Services and offers a temporary full‑time opportunity in Melbourne to support the Driver Referral Program and infringement lifecycle. The role focuses on accurate case management and customer service to reduce fines and improve parking outcomes for residents and business stakeholders.

You will manage inquiries, maintain records, prepare court documents, and participate in process improvements, working in a