Customer Services Representative - Infringements

Orikan; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Employee recognition program

Values-led culture with a team

Discounted parking at DFO South Wharf

Flexible work arrangements after prob"

Flexible work arrangements after prob

Job summary

Orikan in Melbourne is seeking a Customer Service Representative to join a busy call centre, focusing on inquiries about parking infringements. This full-time role emphasises clear guidance, empathy, and solving customer issues while navigating regulations.

A Monday–Friday roster with daytime hours offers stable work life balance and opportunities for progression. You will use CRM systems to log interactions and provide courteous, accurate information, supporting a forward-thinking city

Qualifications

• Minimum 12 months experience in a customer service/call centre role.
• Excellent written and verbal communication across channels.
• Comfortable interpreting regulations and providing clear guidance.
• Must be available Monday to Friday, 8am–7pm AEDST.

Responsibilities

• Deliver professional, accurate, and timely customer service in line with policies and privacy.
• Handle inquiries related to parking infringements and explain processes.
• Record call summaries in the CRM to maintain detailed case histories.
• Provide guidance on Council processes to a wide range of stakeholders.
• Support customers in debt resolution by offering payment options.

Skills

Customer service orientation

Verbal & written communication

Problem solving

Negotiation

Multitasking

Availability Mon-Fri 8am-7pm

Calm under pressure

Tools

CRM systems

Job description

Job Type: Permanent - Full Time

Location: Melbourne, Victoria

Job Category: Call Centre and Customer Service

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Job Description

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

About The Role

We’re hiring for full-time positions - if you're building your career or balancing other commitments, we’ve got a role that fits your lifestyle!

As a Customer Service Representative, you’ll be the approachable and knowledgeable point of contact, assisting with enquiries related to parking infringements

You’ll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence.

If you love problem-solving, interpreting regulations, and offering clear guidance, this is your chance to shine—whether you're seeking a stable full-time role or the flexibility of casual work.

Key Responsibilities

• Deliver professional, accurate, and timely customer service in line with policies, procedures, and legislative requirements (including privacy)


• Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement notices


• Advise the public on their rights and obligations under relevant Acts


• Provide guidance on Council processes to a wide range of stakeholders including financial counsellors, caseworkers, solicitors, police officers, and council staff


• Accurately record call summaries in the CRM to maintain detailed case histories

Desired Skills And Experience

What We’re Looking For:

• Availability across a Monday to Friday roster, between 8am to 7pm AEDST, then changes to 8am to 6pm when daylight savings ends.


• A strong customer service orientation and a genuine desire to help


• Excellent written and verbal communication skills


• A professional phone manner, especially when supporting distressed or difficult clients


• Well-developed negotiation, problem-solving, and decision-making abilities


• Confidence using multiple computer systems simultaneously


• Energetic, enthusiastic, and able to work independently


• Previous call centre experience is a must!

What’s In It For You?

Location: Docklands, Melbourne

Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity

Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more!

Supportive Benefits

• Employee recognition program


• Values-led culture with a collaborative team


• Discounted parking at DFO South Wharf


• Flexible work arrangements after probation