Customer Services Representative - Infringements

Orikan Group; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Employee recognition program

Values-led culture

Discounted parking at DFO South Wharf

Flexible work arrangements after prob​

Job summary

Orikan is hiring a Customer Service Representative in Melbourne, Australia, for full-time, on-site work. You will handle enquiries about parking infringements, provide clear guidance, and support customers with confidential information while following privacy and regulatory requirements.

The role emphasizes problem-solving, accurate record-keeping in the CRM, and ability to work across multiple computer systems.

Qualifications

• Availability across a Monday to Friday roster.
• Strong customer service orientation.
• Excellent written and verbal communication skills.
• Professional phone manner when supporting distressed clients.
• Well-developed negotiation, problem-solving, and decision-making abilities.
• Confidence using multiple computer systems simultaneously.
• Energetic, enthusiastic and able to work independently.
• Previous call centre experience is a must.

Responsibilities

• Deliver professional, accurate, and timely customer service in line with policies and privacy requirements.
• Facilitate debt clearance by offering relevant payment options and supporting infringement resolution.
• Advise the public on rights and obligations under relevant Acts.
• Provide guidance on Council processes to a wide range of stakeholders including advisers and staff.
• Accurately record call summaries in the CRM to maintain case histories.

Skills

Call centre experience

Customer service

Excellent communication

Phone manner

Problem solving

Multisystem proficiency

Independent work

Job description

Posted: 08/10/2026

Closing Date: 08/11/2026

Job Type: Permanent - Full Time

Location: Melbourne, Victoria

Job Category: Call Centre and Customer Service

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Job Description

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

About the Role:

We’re hiring for full-timepositions - if you're building your career or balancing other commitments, we’ve got a role that fits your lifestyle!

As a Customer Service Representative, you’ll be the approachable and knowledgeable point of contact, assisting with enquiries related to parking infringements

You’ll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence.

If you love problem-solving, interpreting regulations, and offering clear guidance, this is your chance to shine—whether you're seeking a stable full-time role or the flexibility of casual work.

• Deliver professional, accurate, and timely customer service in line with policies, procedures, and legislative requirements (including privacy)
• Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement notices
• Advise the public on their rights and obligations under relevant Acts
• Provide guidance on Council processes to a wide range of stakeholders including financial counsellors, caseworkers, solicitors, police officers, and council staff
• Accurately record call summaries in the CRM to maintain detailed case histories

Desired Skills and Experience

What We’re Looking For:

• Availability across a Monday to Friday roster, between 8am to 7pm AEDST, then changes to 8am to 6pm when daylight savings ends.
• A strong customer service orientation and a genuine desire to help
• Excellent written and verbal communication skills
• A professional phone manner, especially when supporting distressed or difficult clients
• Well-developed negotiation, problem-solving, and decision-making abilities
• Confidence using multiple computer systems simultaneously
• Energetic, enthusiastic, and able to work independently
• Previous call centre experience is a must!

What’s In It For You?

Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity

Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more!

• Employee recognition program
• Values-led culture with a collaborative team
• Discounted parking at DFO South Wharf
• Flexible work arrangements after probation