Hybrid Operations Leader, Corporate Partnerships

Bupa Australia; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Bupa Australia is seeking an Operations Team Leader – Corporate Partnership Services in Melbourne. You will lead a hands-on team of about 10–20 people, driving performance, service delivery and operational excellence in back-office operations for corporate partnerships.

You will coach, develop and empower your team, Manage workflow using data, optimize capacity, and drive improvements to ensure high-quality customer outcomes. This hybrid role blends leadership with hands-on delivery.

Qualifications

• 3–5+ years' experience leading teams in complex operations or customer service.
• A genuine passion for people leadership, with the ability to inspire, coach and develop individuals.
• Strong operational management capability: service delivery, productivity, quality and workforce planning.
• Proven ability to build a high-performance culture through clear expectations and accountability.
• A data-driven approach, translating operational insights into actions and outcomes.
• Experience driving process improvement, root cause analysis and standardisation.
• Understanding of operational risk, controls and compliance obligations.
• Strong stakeholder management and communication across onshore and offshore teams.

Responsibilities

• Lead, coach and develop a team of approximately 10–20 people to create an engaged, accountable and high-performing unit.
• Establish clear performance expectations and actively manage team performance through coaching and feedback.
• Use performance data and quality insights to identify gaps and address challenges.
• Build a culture focused on collaboration, continuous improvement and customer outcomes.
• Develop team capability and create opportunities for learning and growth.
• Take ownership of day-to-day operational performance and service delivery across Corporate Partnerships back-office operations.
• Deliver service levels, productivity, quality and targets while balancing resources and priorities.
• Monitor workloads, capacity and business priorities; adjust resources as required.
• Apply active operations management to identify trends and drive timely interventions.
• Identify risks and implement recovery plans to protect outcomes.
• Balance efficiency with accuracy, quality, compliance and customer experience.
• Maintain process discipline and documented procedures; ensure teams follow them.
• Support training during process changes and initiatives.

Skills

People leadership

Performance management

Operational planning

Stakeholder collaboration

Data-driven decision making

Change management

Job description

Bupa Australia is seeking an Operations Team Leader – Corporate Partnership Services in Melbourne. You will lead a hands-on team of about 10–20 people, driving performance, service delivery and operational excellence in back-office operations for corporate partnerships.

You will coach, develop and empower your team, Manage workflow using data, optimize capacity, and drive improvements to ensure high-quality customer outcomes. This hybrid role blends leadership with hands-on delivery.