Ocean Freight Supervisor

Deutsche Post; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working after onboarding

Fitness subsidy

Onsite carpark

Job summary

DHL Global Forwarding in Sydney is seeking an Ocean Freight Supervisor (Import) to lead a team handling import operations. You will ensure adherence to SOPs, regulatory compliance and quality KPIs while driving productivity and profitability.

The role focuses on developing client relationships, managing exceptions, and guiding team performance to deliver reliable service across ocean freight import activities in Australia.

Qualifications

• Minimum 2 years’ experience as Supervisor Ocean Freight.
• Experience with regulatory compliance procedures for shipments.
• Proven ability to drive productivity and meet KPIs.

Responsibilities

• Direct team to complete operations per SOP and regulatory requirements.
• Ensure quality KPIs are met or exceeded.
• Drive gross profit and improve productivity at team level.
• Build and maintain relationships with clients and identify upsell opportunities.
• Ensure regulatory compliance for commodity and locations.
• Monitor performance with tools to improve operations.

Skills

Team Leadership

Ocean Freight

Regulatory Compliance

Customer Relationship

CargoWise (CW1)

Tools

CargoWise

Job description

Join our dynamic Team at DHL Global Forwarding! We are looking for an Ocean Freight Supervisor (Import) in our Sydney Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as "The logistics company for the world."

Key Responsibilities

• To direct your team to complete operational activities in line with our global standard operating procedures (SOP), our service promise and regulatory compliance procedures while ensuring your team develops, maintains and achieves ocean freight productivity targets.
• To ensure that all relevant quality KPIs are met or overachieved on a consistent basis.
• To drive gross profit maximization at a team level, ensuring the team delivers as expected while improving productivity.
• To build close business relationships with existing clients, seeking potential upsell opportunities, conduct regular customer contact to achieve a high and consistent level of customer contact to achieve a high and consistent level of customer retention while acting as the first point of contact for irregularities with the customers, suppliers or within the network.
• To ensure your team implements all necessary regulatory compliance procedures relating to commodity and locations for shipments.
• To proactively monitor performance via a variety of best practice tools to improve operational performance and create efficiencies by identifying and implementing process improvement opportunities.

Key Accountabilities

• To proactively oversee team to ensure customer satisfaction at every touchpoint, fostering loyalty and driving repeat business.
• To ensure that your team is actively minimizing cost on every job file and maximising gross profit on every job file.
• To provide training and guidance as needed and/or directed by your manager to ensure team success.
• To resolve issues with operational workflow and/or based on customer feedback, only escalating to your manager when unable to do so.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

• A minimum of 2 years’ experience as Supervisor Ocean Freight
• CargoWise experience (advantageous)
• Full Australian right to work
• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee's individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

• Hybrid working options available after successful onboarding.
• Consistently voted as a great place to work.
• Focus on wellbeing with annual fitness subsidy.
• Onsite carpark