Ocean Freight Export Specialist

DHL Group; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Competitive compensation package

Wellbeing subsidy

Job summary

DHL Global Forwarding in Sydney's Matraville is seeking an Ocean Freight Export Specialist to manage and oversee export shipments from origin to destination. You will be the main contact for customers, coordinate bookings with carriers, prepare export documentation, and ensure timely, compliant operations.

Ideally you have 1–2 years in ocean export shipping or International Freight Forwarding and familiarity with CargoWise.

Qualifications

• 1–2 years of experience in ocean export shipping/International Freight Forwarding industry.
• Proficiency with CargoWise is advantageous.
• Ability to manage shipments and communicate with customers.

Responsibilities

• Arrange timely and efficient handling of export documentation per customer/destination requirements.
• Facilitate bookings with carriers/co-loaders and complete shipping documentation.
• Create and confirm transport orders and follow up on shipment status within export area.
• Identify performance issues of suppliers and propose improvements.
• Serve as a key contact for customers, handling inquiries and resolving complaints.
• Proactively communicate shipment status and exceptions to customers.
• Manage day-to-day export transactional and operational requirements.

Skills

Ocean export shipping

International Freight Forwarding

Customer service

Tools

CargoWise

Job description

Join our dynamic Team at DHL Global Forwarding! We are looking for an Ocean Freight Export Specialist, within the Ocean Freight Export Department at our Matraville, Sydney Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as "The logistics company for the world."

Overall Job Purpose

Your primary role will be to manage, execute, and oversee all shipment activities, acting as the main point of contact for customers. You will ensure service commitments are met, build strong client relationships to identify upselling opportunities, and optimize profitability through strategic routing and accurate invoicing. Additionally, you will need to maintain regulatory compliance and promptly address customer concerns to foster loyalty and trust.

Key Responsibilities

• To arrange the timely and efficient handling of all required export documentation in accordance with customer and destination requirements.
• To facilitate bookings with carriers / co-loaders and executing all pertinent shipping documentation.
• To create and confirm transport orders to ensure pickup of the shipment at origin and following up on shipment status within the export area.
• Identifying performance issues of suppliers and proposing solutions to improve operations.
• To be a key contact for customers; handling customer inquiries and requests and assisting with customer complaints resolution.
• To proactively communication to customers regarding shipment status and exceptions.
• To manage the day-to-day export transactional and operational requirements.

Key Accountabilities:

• To build rapport and trust with customers by being informed about customer’s business and the market.
• To assess the type and size of customer needs.
• To recommend solutions based on customer needs by using industry knowledge.
• To connect a customer need with a DHL solution and the value it may create for the customer.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful at DHL Global Forwarding.

• Full right to work in Australia, no Sponsorship
• 1-2 years of experience in ocean export shipping/International Freight Forwarding industry, preferred.
• CargoWise experience, advantageous
• To drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• To create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• To maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• To demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

• Hybrid working options available after successful onboarding.
• Consistently voted as a great place to work.
• Focus on wellbeing with annual fitness subsidy.