Ocean Freight Supervisor

DHL Global Forwarding (Australia) Pty Ltd.

Sydney

Hybrid

AUD 90,000 - 110,000

Full time

8 days ago

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Benefits offered by this job

Hybrid working after onboarding

Onsite carpark

Job summary

DHL Global Forwarding is seeking an Ocean Freight Supervisor (Import) for our Sydney Station. You will lead a team, ensuring SOP compliance and driving productivity while maintaining strong client relationships and profitable operations.

Ideal candidates will have at least 2 years’ experience in ocean freight supervision and familiarity with CargoWise. The role supports hybrid work after onboarding and onsite carparking is available.

Qualifications

Minimum of 2 years’ experience as Supervisor Ocean Freight.
CargoWise experience (advantageous).
Full Australian right to work.

Responsibilities

Direct your team to complete operational activities in line with SOPs and regulatory procedures to achieve ocean freight productivity targets.
Ensure relevant quality KPIs are met or exceeded consistently.
Drive gross profit maximisation while improving productivity at the team level.
Build strong relationships with existing clients, seek upsell opportunities, and maintain high customer retention; act as first contact for irregularities.

Skills

Team leadership

Customer relationship management

Regulatory compliance

Tools

CargoWise

Job description

Join our dynamic Team at DHL Global Forwarding! We are looking for an Ocean Freight Supervisor (Import) in our Sydney Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”

Key Responsibilities

To direct your team to complete operational activities in line with our global standard operating procedures (SOP), our service promise and regulatory compliance procedures while ensuring your team develops, maintains and achieves ocean freight productivity targets.
To ensure that all relevant quality KPIs are met or overachieved on a consistent basis.
To drive gross profit maximization at a team level, ensuring the team delivers as expected while improving productivity.
To build close business relationships with existing clients, seeking potential upsell opportunities, conduct regular customer contact to achieve a high and consistent level of customer retention while acting as the first point of contact for irregularities with the customers, suppliers or within the network.
To ensure your team implements all necessary regulatory compliance procedures relating to commodity and locations for shipments.
To proactively monitor performance via a variety of best practice tools to improve operational performance and create efficiencies by identifying and implementing process improvement opportunities.

Key Accountabilities

To proactively oversee team to ensure customer satisfaction at every touchpoint, fostering loyalty and driving repeat business.
To ensure that your team is actively minimizing cost on every job file and maximising gross profit on every job file.
To provide training and guidance as needed and/or directed by your manager to ensure team success.
To resolve issues with operational workflow and/or based on customer feedback, only escalating to your manager when unable to do so.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

A minimum of 2 years’ experience as Supervisor Ocean Freight
CargoWise experience (advantageous)
Full Australian right to work
To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.