Hybrid Ocean Freight Import Specialist (Perth)

Joinimagine; Western Australia; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

DHL Global Forwarding is seeking an Ocean Freight Specialist within the Ocean Freight Import Department at our Perth station. You will manage end-to-end shipment execution, acting as the primary client contact to ensure seamless service delivery and strong relationships.

The role focuses on meeting service commitments, optimising profitability through routing and invoicing, and addressing customer concerns to drive trust and loyalty. Hybrid working options apply after onboarding.

Responsibilities

• Consistently meet or exceed key service and quality KPIs.
• Serve as the primary contact for customers, handling shipment enquiries, exceptions, complaints, and claims.
• Optimise shipment routing and allocation to balance customer service commitments with profitability.
• Prepare accurate invoices and supporting documentation and resolve billing disputes efficiently.
• Ensure all shipments comply with relevant regulatory and compliance standards based on commodity and destination.
• Identify and pursue upselling opportunities, including participating in customer visits to support growth and retention.
• Resolve day‑to‑day operational challenges and continuously improve processes to enhance efficiency and effectiveness.

Job description

DHL Global Forwarding is seeking an Ocean Freight Specialist within the Ocean Freight Import Department at our Perth station. You will manage end-to-end shipment execution, acting as the primary client contact to ensure seamless service delivery and strong relationships.

The role focuses on meeting service commitments, optimising profitability through routing and invoicing, and addressing customer concerns to drive trust and loyalty. Hybrid working options apply after onboarding.