Global Air Freight Import Specialist | Hybrid Role

DHL Global Forwarding; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

DHL Global Forwarding in Matraville, Sydney is seeking an Air Freight Import Specialist to manage and close customer job files, coordinate bookings and prepare documentation per SOP. You will ensure timely handling while maintaining service quality.

You will monitor shipment progress, update the TMS, oversee billing and resolve claims, collaborating with customers to achieve on-time performance and cost efficiency.

Qualifications

• Experience in air freight import operations and documentation.
• Strong communication with customers and internal teams.
• Familiarity with TMS and billing processes.

Responsibilities

• Act as the key contact for customers to create, manage and close job files.
• Respond to queries and concerns about bookings; escalate as needed.
• Complete bookings and documentation per SOP in a timely manner.
• Monitor shipment progress and ensure bookings meet on-time targets.
• Update the TMS accurately for shipment milestones.
• Complete billing with services and costs, accurately recorded.
• Support in resolving claims and disputes.

Skills

Air freight operations

Documentation handling

Customer communication

Problem solving

TMS knowledge

Tools

TMS

Billing software

Job description

DHL Global Forwarding in Matraville, Sydney is seeking an Air Freight Import Specialist to manage and close customer job files, coordinate bookings and prepare documentation per SOP. You will ensure timely handling while maintaining service quality.

You will monitor shipment progress, update the TMS, oversee billing and resolve claims, collaborating with customers to achieve on-time performance and cost efficiency.