Hybrid Jira Admin & Automation Specialist

Sharon AI, Inc; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Birthday leave

Employee Assistance Program (EAP)

Novated leasing

Bounty referral program

Employee of the month

Job summary

Sharon AI is seeking an Operational Tools Administrator to configure and improve Jira and related tools. You will streamline workflows, manage access and ensure governance across engineering, operations and business teams.

The role involves dashboards, integrations with ITSM and procurement tools, and hands-on support for users in a fast-paced AI infrastructure environment. Hybrid work applies.

Qualifications

• 3–5 years' experience administering Jira/ITSM tools.
• Strong Jira administration knowledge: projects, workflows, permissions, automation.
• Experience with Confluence and Jira Service Management.
• Analytical mindset with governance and documentation focus.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Administer and configure Jira and associated tools including Confluence and Jira Service Management.
• Manage user access, groups and permission schemes across Jira and other tools.
• Design and maintain workflows, issue types, fields and screen schemes.
• Configure and maintain integrations between Jira and other systems.
• Provide day-to-day support and troubleshooting for Jira users.
• Develop and maintain dashboards, reports and automation rules.
• Manage app and plug-in installations, licensing and upgrades.
• Establish governance standards, naming conventions and documentation.
• Train and support users, onboarding new teams and projects.
• Monitor system performance, data integrity and backups.

Skills

Jira administration

Stakeholder engagement

Analytical problem-solving

Governance & documentation

Dashboard & reporting

Tools

Jira

Confluence

Jira Service Management

Job description

Sharon AI is seeking an Operational Tools Administrator to configure and improve Jira and related tools. You will streamline workflows, manage access and ensure governance across engineering, operations and business teams.

The role involves dashboards, integrations with ITSM and procurement tools, and hands-on support for users in a fast-paced AI infrastructure environment. Hybrid work applies.