Jira Service Management Specialist

Michael Page Australia; Sydney; Sur place; AUD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Own Jira Service Management platform

Enterprise integrations exposure

Permanent role in retail

Résumé du poste

Michael Page Australia partners with a retail client in Cremorne, Sydney, to hire a Jira Service Management Specialist responsible for owning and shaping JSM platform governance and administration. You will configure workflows, automations and SLAs, and collaborate with Service Desk, Infrastructure and DevOps teams to drive ITSM improvements and effective service delivery.

A successful candidate will bring 2–5 years with JSM, strong ITSM knowledge, JQL and reporting, and excellent communication

Qualifications

• 2-5 years of hands-on experience with Jira Service Management.
• Strong understanding of ITSM processes including incident, change and problem management.
• Experience designing and implementing workflows and automation solutions.
• Familiarity with JQL and reporting capabilities within Jira environments.
• Ability to engage effectively with technical and non-technical stakeholders.
• Understanding of Agile and DevOps delivery practices.
• Strong communication, documentation and collaboration skills

Responsabilités

• Generate reports and dashboards to provide insights into service management performance.
• Act as the primary administrator and functional owner of Jira Service Management (JSM).
• Configure and maintain workflows, automations, SLAs, forms, queues and request types.
• Partner with Service Desk, Infrastructure, DevOps and business teams to deliver process improvements.
• Lead continuous improvement initiatives across ITSM and service delivery operations.
• Manage integrations between JSM and supporting enterprise platforms.
• Develop reporting dashboards, analytics and service performance insights.
• Provide governance, documentation, training and support for platform users.

Connaissances

Jira Service Management

ITSM processes

JQL

Workflow design

Automation solutions

Stakeholder engagement

Agile & DevOps

Outils

Jira Service Management

Description du poste

• Own and shape the Jira Service Management platform
• Drive ITSM automation and service improvement initiatives

About Our Client

A company in the retail industry located in Cremorne.

Job Description

• Generate reports and dashboards to provide insights into service management performance.Act as the primary administrator and functional owner of Jira Service Management (JSM).
• Configure and maintain workflows, automations, SLAs, forms, queues and request types.Partner with Service Desk, Infrastructure, DevOps and business teams to deliver process improvements.
• Lead continuous improvement initiatives across ITSM and service delivery operations.
• Manage integrations between JSM and supporting enterprise platforms.
• Develop reporting dashboards, analytics and service performance insights.
• Provide governance, documentation, training and support for platform users.

The Successful Applicant

A successful Jira Service Management Specialist should have:

• 2-5 years' hands-on experience with Jira Service Management.
• Strong understanding of ITSM processes including incident, change and problem management.
• Experience designing and implementing workflows and automation solutions.
• Familiarity with JQL and reporting capabilities within Jira environments.
• Ability to engage effectively with technical and non-technical stakeholders.
• Understanding of Agile and DevOps delivery practices.
• Strong communication, documentation and collaboration skills

What's on Offer

• Opportunity to own a business-critical service management platform.
• Exposure to enterprise integrations and automation initiatives.
• Opportunity to work in a permanent role within the retail industry.