Hybrid IT Support & Systems Admin — Cloud & Security

LMI Group; Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Job summary

LMI Group is seeking an experienced IT Support & Systems Administrator to provide day-to-day technical support, maintain IT infrastructure, and assist with systems and network administration across multiple Australian offices.

The ideal candidate will have strong technical support experience in a Microsoft environment, excellent troubleshooting skills, and an interest in developing their knowledge of cybersecurity and cloud technologies.

Qualifications

• 3–5 years of experience in IT support, technical support, or systems administration.
• Strong knowledge of Microsoft 365, Microsoft Windows, and user account administration.
• Experience troubleshooting laptops, desktops, software, and network issues.
• Good understanding of networking, including TCP/IP, DNS, DHCP, VPNs, and Wi‑Fi.
• Experience with hardware procurement, configuration, deployment, and IT asset management.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and support employees across multiple locations.

Responsibilities

• Provide day-to-day IT support, troubleshooting hardware, software, email, and connectivity issues.
• Administer Microsoft 365, Entra ID, Microsoft Windows, and user accounts.
• Support Azure infrastructure, Windows servers, networks, firewalls, VPNs, and Wi-Fi.
• Manage employee onboarding/offboarding, laptop procurement, device setup, and IT assets.
• Assist with Microsoft Intune, Defender, MFA, and endpoint management.
• Monitor system performance, backups, software updates, and patching.
• Assist with security monitoring, vulnerability management, and compliance activities.
• Maintain IT documentation and coordinate with external vendors.
• Identify opportunities to improve IT systems, reliability, and operational efficiency.

Skills

IT support experience 3-5 years

Microsoft 365 administration

Networking basics (DNS/DHCP/VPN)

Troubleshooting & customer service

Tools

Microsoft 365

Azure

Intune

Defender

Entra ID

Job description

LMI Group is seeking an experienced IT Support & Systems Administrator to provide day-to-day technical support, maintain IT infrastructure, and assist with systems and network administration across multiple Australian offices.

The ideal candidate will have strong technical support experience in a Microsoft environment, excellent troubleshooting skills, and an interest in developing their knowledge of cybersecurity and cloud technologies.