IT Support & Systems Administrator

LMI Group; Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Job summary

LMI Group is seeking an experienced IT Support & Systems Administrator to provide day-to-day technical support, maintain IT infrastructure, and assist with systems and network administration across multiple Australian offices.

The ideal candidate will have strong technical support experience in a Microsoft environment, excellent troubleshooting skills, and an interest in developing their knowledge of cybersecurity and cloud technologies.

Qualifications

• 3–5 years of experience in IT support, technical support, or systems administration.
• Strong knowledge of Microsoft 365, Microsoft Windows, and user account administration.
• Experience troubleshooting laptops, desktops, software, and network issues.
• Good understanding of networking, including TCP/IP, DNS, DHCP, VPNs, and Wi‑Fi.
• Experience with hardware procurement, configuration, deployment, and IT asset management.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and support employees across multiple locations.

Responsibilities

• Provide day-to-day IT support, troubleshooting hardware, software, email, and connectivity issues.
• Administer Microsoft 365, Entra ID, Microsoft Windows, and user accounts.
• Support Azure infrastructure, Windows servers, networks, firewalls, VPNs, and Wi-Fi.
• Manage employee onboarding/offboarding, laptop procurement, device setup, and IT assets.
• Assist with Microsoft Intune, Defender, MFA, and endpoint management.
• Monitor system performance, backups, software updates, and patching.
• Assist with security monitoring, vulnerability management, and compliance activities.
• Maintain IT documentation and coordinate with external vendors.
• Identify opportunities to improve IT systems, reliability, and operational efficiency.

Skills

IT support experience 3-5 years

Microsoft 365 administration

Networking basics (DNS/DHCP/VPN)

Troubleshooting & customer service

Tools

Microsoft 365

Azure

Intune

Defender

Entra ID

Job description

LMI Group is seeking an experienced and proactive IT Support & Systems Administrator to provide day-to-day technical support, maintain IT infrastructure, and assist with systems and network administration across multiple Australian offices.

The ideal candidate will have strong technical support experience in a Microsoft environment, excellent troubleshooting skills, and an interest in developing their knowledge of cybersecurity and cloud technologies.

Key Responsibilities

• Provide day-to-day IT support, troubleshooting hardware, software, email, and connectivity issues.
• Administer Microsoft 365, Entra ID, Microsoft Windows, and user accounts.
• Support Azure infrastructure, Windows servers, networks, firewalls, VPNs, and Wi-Fi.
• Manage employee onboarding/offboarding, laptop procurement, device setup, and IT assets.
• Assist with Microsoft Intune, Defender, MFA, and endpoint management.
• Monitor system performance, backups, software updates, and patching.
• Assist with security monitoring, vulnerability management, and compliance activities.
• Maintain IT documentation and coordinate with external vendors.
• Identify opportunities to improve IT systems, reliability, and operational efficiency.

Required Skills & Experience

• 3–5 years of experience in IT support, technical support, or systems administration.
• Strong knowledge of Microsoft 365, Microsoft Windows, and user account administration.
• Experience troubleshooting laptops, desktops, software, and network issues.
• Good understanding of networking, including TCP/IP, DNS, DHCP, VPNs, and Wi‑Fi.
• Experience with hardware procurement, configuration, deployment, and IT asset management.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and support employees across multiple locations.

Desirable Skills & Qualifications

• Experience with Microsoft Azure, Entra ID, Intune, and Defender.
• Knowledge of cybersecurity, security monitoring, vulnerability management, and security compliance.
• Understanding of firewalls, network security, MFA, and Conditional Access.
• Familiarity with Essential Eight, ISO 27001, or similar security frameworks.
• Relevant Microsoft or cybersecurity certifications, or equivalent hands-on experience.
• Experience using IT tools for automation, backup, and disaster recovery.

About You

You are a reliable, hands‑on IT professional who enjoys solving technical problems and helping employees. You can independently manage daily IT support activities, take ownership of issues, and work closely with the IT Team.

You are also enthusiastic about learning new technologies and developing your skills in cloud administration and cybersecurity.

Please note: You must have the right to live and work in Australia.

Why Join LMI Group?

LMI Group is an established Australian business with operations spanning insurance claims preparation, risk management, legal services, professional education and technology. We also develop specialist software solutions used by insurance companies and brokers around the world.

You will join an internal technology team of developers and designers, led by an experienced IT Manager, supporting a diverse business that continues to invest in technology and innovation.

This role offers the independence to manage everyday IT support while working alongside colleagues developing new software and technology solutions. You will gain exposure to a broad range of systems, cloud technologies and cybersecurity, with opportunities to contribute ideas and further develop your skills.

We offer a competitive salary, hybrid working arrangements and a supportive workplace where your contribution will make a genuine difference.