Hybrid IT Support Graduate - Customer Solutions

Hewlett Packard Enterprise; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise Development LP in Sydney is seeking a Customer Solution Center Graduate for a hybrid role, with an average of 2 days per week in an HPE office. This program develops hands-on support across IT operation centers, incident management, and customer service.

You will work with hardware and software troubleshooting, incident tracking in ServiceNow, and ITIL-based processes. Bachelor's or Diploma preferred; completion 2025/2026; starts Feb 2027; strong communication and

Qualifications

• Bachelor's degree or Diploma holder.
• Completion in 2025/2026; role start February 2027.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve technical issues (hardware and software) from customers and internal contacts.
• Answer service, product, and customer-relations questions based on warranty and support policies.
• Log incidents and progress in the incident tracking system.
• Provide phone and e-support and engage team for escalation as needed.
• Maintain high customer satisfaction and adhere to ITIL practices.

Skills

Technical troubleshooting

Customer service

Phone and remote support

Problem solving

Written communication

Education

Bachelor's degree or Diploma

Tools

ServiceNow

Job description

Hewlett Packard Enterprise Development LP in Sydney is seeking a Customer Solution Center Graduate for a hybrid role, with an average of 2 days per week in an HPE office. This program develops hands-on support across IT operation centers, incident management, and customer service.

You will work with hardware and software troubleshooting, incident tracking in ServiceNow, and ITIL-based processes. Bachelor's or Diploma preferred; completion 2025/2026; starts Feb 2027; strong communication and