IT Service Desk Graduate – Remote Support & ITIL

Hewlett Packard Enterprise; Australia; Presencial; AUD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Descripción de la vacante

Hewlett Packard Enterprise Australia is seeking an entry-level Customer Solution Center professional to handle remote service, case management, and customer inquiries. The role focuses on resolving hardware/software issues, documenting outcomes, and ensuring customer satisfaction from NSW-based operations.

The ideal candidate will have a Bachelor’s degree or Diploma in IT with strong communication skills, ITIL knowledge, and comfort with remote support tools.

Formación

• Bachelor's degree or Diploma in IT required or preferred; completion in 2025/2026.
• Strong communication skills, written and verbal, with customer focus.
• Experience in troubleshooting across hardware, software, and network topics.
• Familiarity with ITIL concepts and case-management databases.
• Experience with remote support and first-contact incident handling.

Responsabilidades

• Resolve technical issues from internal/external contacts and proactive alerts.
• Answer questions about features, specs, repairs, and entitlements (warranty to mission-critical).
• Handle incidents via telephone and e-support; document case progress clearly.
• Record incident resolution steps in Knowledge Management System (KMS).
• Assist customers proactively to prevent recurrence and escalate as needed.
• Coordinate with team members to meet SLA requirements and actions.

Conocimientos

IT support

Remote support

Customer service

Troubleshooting

Incident management

ITIL knowledge

Educación

Bachelor's degree

Diploma in IT

Herramientas

ServiceNow

Incident tracking system

Descripción del empleo

Hewlett Packard Enterprise Australia is seeking an entry-level Customer Solution Center professional to handle remote service, case management, and customer inquiries. The role focuses on resolving hardware/software issues, documenting outcomes, and ensuring customer satisfaction from NSW-based operations.

The ideal candidate will have a Bachelor’s degree or Diploma in IT with strong communication skills, ITIL knowledge, and comfort with remote support tools.