Service Technician

dormakaba; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Phone and tablet provided

Uniform and consumables

Accommodation allowance for regional/l

Away-from-home allowance

Job summary

dormakaba is seeking a Service Technician to join our Cairns team. You will service, repair, install, and commission industrial shutters and doors across Far North Queensland, working with experienced colleagues and independently when needed.

You will plan your schedule, travel regionally, and contribute to refurbishments while maintaining high safety and quality standards. A varied portfolio awaits with opportunities to grow technical capability within a global access solutions business.

Qualifications

• Reliable mechanical aptitude with hands-on approach.
• Ability to work independently on-site and complete checks.
• Clear communication with customers and team members.
• Strong safety awareness and PPE usage.
• Willingness to learn diverse product range and site requirements.

Responsibilities

• Service, repair, install, and commission industrial shutters and doors.
• Complete commissioning, refurbishments, and upgrades per procedures.
• Maintain accurate service reports and records; manage parts and vehicle.
• Plan and manage work across Cairns region; occasional regional travel.

Skills

Mechanical mindset

Independent worker

Communication skills

Safety mindset

Tool handling

Tools

Hand tools

Power tools

Site records systems

Job description

Join dormakaba’s Service team in Cairns, supporting customers across Far North Queensland. Working with experienced technicians and independently, you’ll service, repair, install and commission industrial shutters and roller doors, automatic sliding and swing doors, and manual door systems. You’ll also contribute to refurbishments and upgrades across commercial, industrial and residential sites while building your skills across a varied portfolio.

What you will do

• Service, maintain, troubleshoot, repair and install industrial shutters and roller doors, automatic sliding and swing doors, and manual door systems.
• Complete commissioning, refurbishments, upgrades and quoted works, following approved procedures and working within your training and authorisations.
• Represent dormakaba professionally on site, keep customers updated, complete accurate service reports and job records, parts and your vehicle.
• Plan and manage your work schedule across Cairns and the wider region, with occasional travel to locations such as Weipa and Thursday Island. Join the on-call roster for approximately one week per month; regional travel may involve overnight stays.

What we require

• A practical mechanical mindset and confidence using hand and power tools in field-based work.
• The ability to work independently in the field and complete site- or customer-specific checks and clearances when required.
• A customer-focused approach, clear communication skills and confidence using a phone, tablet and basic job-recording systems.
• A strong safety mindset, including following site procedures, using PPE and maintaining a safe work area.
• Willingness to learn a varied product range and complete role- and site-specific training.
• Ability to travel across the Cairns region and take part in the on-call roster (approximately one week per month).

What we prefer

• Experience in field service, installation, maintenance or another hands-on technical role. Door-industry, glazing or adjacent trade experience is valued.
• White Card, EWP or forklift tickets, working-at-heights training, and relevant site clearances (such as police, ASIC, Working with Children or WPCG) are advantageous where applicable.
• Basic electrical or electronics knowledge and fault-finding experience are useful, but not essential.
• A willingness to complete any additional tickets or clearances required for assigned sites.

What we offer

• A company vehicle, iPhone, iPad, uniform and role-related consumables.
• Practical onboarding and hands-on learning alongside experienced technicians across industrial and commercial door systems.
• A supportive team and varied service and installation work across industrial, commercial and residential applications.
• Opportunities to build technical capability and develop your career within a global access solutions business.
• Accommodation and an away-from-home allowance when regional work requires overnight travel.
• Peer-to-peer recognition through dormakaba’s AAA nominations and awards.
• Access to discounted health insurance and WhereFit membership discounts.

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.