Hybrid Inbound Telco Support Specialist (Permanent)

JK Personnel; Melbourne; Hybride; AUD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Permanent position

Hands-on training

Hybrid work after probation

Résumé du poste

JK Personnel in Melbourne, Australia, is seeking energetic Customer Service Operators to join a growing team. It specialises in inbound call centre support for the telecommunications sector and is ranked highly for customer satisfaction.

The role of Customer Support Officer involves handling a range of inquiries—technical support, billing issues, mobile/wireless troubleshooting, and service upgrades (including the 3G network transition).

Qualifications

• Prior call centre and case management experience.
• High-level written and verbal communication skills.
• Strong IT skills and ability to learn new applications.

Responsabilités

• Respond to customer inquiries related to sales, provisioning, activations, faults, and billing.
• Troubleshoot mobile phone and wireless issues and guide resolution steps.
• Record and update customer information per guidelines and contractual obligations.
• Promote and upsell Telstra products or services as appropriate.
• Escalate issues to the appropriate department when needed.

Connaissances

Call centre experience

Communication skills

IT skills

Problem solving

Description du poste

JK Personnel in Melbourne, Australia, is seeking energetic Customer Service Operators to join a growing team. It specialises in inbound call centre support for the telecommunications sector and is ranked highly for customer satisfaction.

The role of Customer Support Officer involves handling a range of inquiries—technical support, billing issues, mobile/wireless troubleshooting, and service upgrades (including the 3G network transition).