Hybrid Service Desk & Customer Support – Telecom

SMAART Recruitment; Melbourne; Hybrid; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Training and buddy support

Small, supportive team

Exposure to major enterprise and govt.

Job summary

SMAART Recruitment is partnering with an established Australian telecommunications provider to recruit a Customer Service & Service Desk Support for their Melbourne team. The role involves handling mobile orders and service requests, responding via Salesforce, and coordinating provisioning with Telstra.

We are seeking candidates with customer service or service desk experience, strong communication, and comfort with Microsoft Office.

Qualifications

• Experience in customer service, administration or a service desk environment.
• Comfortable using Microsoft Office and Excel.
• Able to manage multiple requests and take ownership through to resolution.

Responsibilities

• Process mobile orders, activations, SIM replacements and service changes.
• Respond to customer requests through Salesforce, email and telephone.
• Coordinate mobile provisioning and basic troubleshooting.
• Liaise with Telstra and internal teams to resolve customer requests.
• Assist with billing enquiries, account administration and reporting.
• Maintain accurate customer records, spreadsheets and service documentation.
• Help with device preparation, stockroom tasks, packing and dispatch when required.

Skills

Customer service

Administration

Service desk

Communication

Tools

Microsoft Office

Excel

Job description

SMAART Recruitment is partnering with an established Australian telecommunications provider to recruit a Customer Service & Service Desk Support for their Melbourne team. The role involves handling mobile orders and service requests, responding via Salesforce, and coordinating provisioning with Telstra.

We are seeking candidates with customer service or service desk experience, strong communication, and comfort with Microsoft Office.