Flexible Hybrid Telecom Customer Support Specialist

Tpg Telecom; Hobart; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible hybrid work

NBN plan (up to 500 Mbps)

Additional 4 days of leave

Learning Hub access

Corporate discounts

Job summary

TPG Telecom is seeking a Customer Support Specialist in Hobart, Australia to deliver end-to-end customer care and resolve inquiries across multiple teams. You will handle calls, process requests, and collaborate with Billing, Sales, Finance, Operations, IT, and vendors to keep customers informed and satisfied.

You will be expected to manage workloads, maintain high service levels, stay adaptable under pressure, and contribute to ongoing improvements in the customer experience.

Qualifications

• Experience delivering customer service with resolution of calls and requests within SLAs.
• Telecommunications industry experience preferred.
• Ability to work under high pressure and in changing environments.
• Flexible, resilient and tenacious with perseverance.
• Strong relationship-building with customers and peers.
• Active listening and interpersonal skills.
• Ability to prioritise workload.

Responsibilities

• Answer incoming calls and queries promptly and aim for first contact resolution.
• Process requests efficiently while delivering leading customer experience.
• Collaborate with Billing, Sales, Finance, Operations, IT and vendors on complex queries.
• Provide accurate information specific to orders and needs.
• Manage workflow queues, mailboxes, and escalation tickets in a prioritized and efficient manner.
• Suggest improvements to enhance the customer experience.

Skills

Customer service

SLA management

Telecom industry

High pressure

Relationship building

Active listening

Workload prioritisation

Job description

TPG Telecom is seeking a Customer Support Specialist in Hobart, Australia to deliver end-to-end customer care and resolve inquiries across multiple teams. You will handle calls, process requests, and collaborate with Billing, Sales, Finance, Operations, IT, and vendors to keep customers informed and satisfied.

You will be expected to manage workloads, maintain high service levels, stay adaptable under pressure, and contribute to ongoing improvements in the customer experience.