Hybrid Home Lending Retention Specialist | Flexible Work Options

Bendigobank; Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Education fee reimbursement

TELUS Health EAP

Job summary

Bendigo Bank is seeking a Home Lending Retention Specialist in Melbourne to nurture customer relationships and deepen loyalty across Retail channels.

The role requires understanding lending products and policies, delivering tailored solutions, and collaborating with internal teams to retain customers. This is a permanent, full-time role with hybrid work and office attendance as determined by leadership.

Qualifications

• Experience in personal or home lending, loan servicing, and health checks.
• Strong customer service and relationship-building skills.
• Ability to adapt to change and work effectively in a virtual team.
• Desirable knowledge of LINX, 3270, C360 and Valex.

Responsibilities

• Maintain and grow customer relationships to improve loyalty across Retail and Third-Party Banking channels.
• Conduct holistic conversations to identify suitable lending solutions.
• Collaborate with Retail, Third Party and internal teams to deliver exceptional customer outcomes.

Skills

Personal/home lending experience

Customer service

Relationship building

Virtual team collaboration

LINX familiarity

Tools

LINX

3270

C360

Valex

Job description

Bendigo Bank is seeking a Home Lending Retention Specialist in Melbourne to nurture customer relationships and deepen loyalty across Retail channels.

The role requires understanding lending products and policies, delivering tailored solutions, and collaborating with internal teams to retain customers. This is a permanent, full-time role with hybrid work and office attendance as determined by leadership.