Home Lending Specialist | Virtual Home Lending | All locations

Bendigo Bank; South Australia; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health and wellbeing support

Discounted gym memberships

Access to corporate training programs

Job summary

A leading financial institution in Australia is looking for a Home Lending Specialist to join their Virtual Home Lending team. This role involves assisting customers with all lending enquiries, including personal loans and credit card applications. Ideal candidates should have strong customer service skills and a good understanding of financial products. The position offers flexibility and a supportive work culture.

Qualifications

• Good understanding of the Bank’s lending products and regulations.
• Ability to work in a virtual team environment.
• Lending experience is preferable.
• Ability to work in a virtual team environment.
• Strong written and verbal communication skills.
• Ability to build relationships with key community stakeholders.
• Ability to adapt to change.
• Proven ability to achieve financial outcomes.
• Understand financials and performance of the business.
• Lending experience is preferable.
• FSRA Accreditation T2 - Deposit Taking & Non-Cash Payment Facilities & General Insurance.

Responsibilities

• Assist customers with lending enquiries and requests.
• Conduct needs analysis for various lending products.
• Work within a rotating roster during opening hours.
• Maintain knowledge of Bendigo Bank lending products and policies.
• Build customer relationships and contribute to financial outcomes.

Skills

Customer service experience

Strong communication skills

Digital capabilities

Ability to build relationships

Adaptability

Lending knowledge

FSRA Accreditation

Education

FSRA Accreditation T2

Job description

Home Lending Specialist | Virtual Home Lending | All locations

1 day ago Be among the first 25 applicants

Direct message the job poster from Bendigo Bank

It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

In Retail Banking, our customers are at the heart of everything we do. Come and join the new Virtual Home Lending team. Virtual Banking is transforming the way we engage with internal & external customers through digital and phone across both Retail and Third-Party Banking. It is responsible for ensuring compliance, ongoing health and proactive growth of customers.

As a Home Lending Specialist within the Virtual Home Lending Team, you will be responsible for inbound calls where you will assist Internal and External customers with all lending enquiries and execution of lending requests such as conducting needs analysis and completing lending applications for personal lending, credit card & home loans.

As a Home Lending Specialist, you’ll require the following:

• Good understanding of the Bank’s lending products, digital and self-service offerings, policies, and regulations
• Extensive customer service experience
• Advanced technology and digital capabilities
• Ability to work in a virtual team environment.
• Strong communication skills, both written and verbal
• Ability to build relationships and rapport with key community stakeholders.
• Ability to adapt to and accept change.
• Proven relationship building skills to achieve financial outcomes.
• Understand financials and performance of the business.
• Lending experience is preferable
• FSRA Accreditation T2 - Deposit Taking & Non-Cash Payment Facilities & General Insurance

We have multiple full-time permanent positions; Hours will total 76 per fortnight. We prioritize our people with a hybrid model that currently includes a minimum of 3 days per week in a local Head Office or Regional Office. The Retail Virtual Banking opening hours are Monday - Friday, 0900 - 1830 (AEST) and Saturday, 0900 - 1700 (AEST). You will be required to work a rotating roster within these opening hours.

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day.

Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
• Take your learning to the next level through our corporate university ‘BEN U’

We’re making better, bigger. And we’ll get there with you.

Think you’re our newest Home Lending Specialist? Now’s the time to set your sights even higher - on the future you and the future career you deserve. Apply now!

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

We can find out more about our retail banking roles here - https://careers-ext.bendigoadelaide.com.au/branch-network.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Finance

Industries: Banking

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