Hybrid Growth-Driven CRO & Experimentation Leader

Teachers Health Fund; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Attractive leave benefits

Hybrid working model (flex your work/l

Subsidised private health insurance

Discounts on our products and services

Generous employee wellbeing program

Easily accessible by public transport

Job summary

Teachers Health in Sydney seeks an experienced Digital, CRO & Experimentation Lead to drive optimisation, experimentation and digital operations across our portfolio of brands. You will lead a team of five specialists and collaborate with Brand, CRM, Product, Technology, Analytics, Sales and Marketing to turn insights into action.

This role shapes strategy, influences key decisions and delivers measurable growth by improving acquisition, engagement and retention while enhancing customer journeys

Qualifications

• 8+ years of CRO, experimentation and digital optimization experience.
• Proven success leading A/B testing programs.
• Strong digital analytics capability and data-driven decisions.
• Experience managing websites, digital journeys and content operations.
• Demonstrated people leadership with coaching skills.
• Ability to influence stakeholders in complex environments.
• Experience across acquisition, onboarding, engagement or retention.
• Familiar with optimization tools (Optimizely, GA4, Adobe Analytics).

Responsibilities

• Lead the CRO and experimentation roadmap to drive digital growth and improve customer experiences.
• Deliver A/B testing and optimization initiatives across digital channels and journeys.
• Use data and insights to identify opportunities and improve conversion, engagement and retention.
• Oversee digital operations, ensuring content and journeys are accurate, compliant and optimized.
• Partner with cross-functional teams to deliver seamless digital experiences and business outcomes.
• Lead, coach and develop a high-performing team while fostering continuous improvement.
• Translate performance insights into actionable recommendations and strategic decisions.
• Champion customer-centric thinking and best practices in digital optimization across the organization.

Skills

CRO leadership

A/B testing

Digital analytics

Stakeholder influence

Team coaching

Cross-functional collaboration

Customer acquisition

Optimization across journeys

Tools

Optimizely

GA4

Adobe Analytics

Job description

Teachers Health in Sydney seeks an experienced Digital, CRO & Experimentation Lead to drive optimisation, experimentation and digital operations across our portfolio of brands. You will lead a team of five specialists and collaborate with Brand, CRM, Product, Technology, Analytics, Sales and Marketing to turn insights into action.

This role shapes strategy, influences key decisions and delivers measurable growth by improving acquisition, engagement and retention while enhancing customer journeys