Hybrid Fundraising & Donor Care Coordinator

Sane; Melbourne; Hybrid; AUD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

A friendly and collaborative enviro n

Cultural and ceremonial leave

Not for Profit Salary packaging up to

Not For Profit Salary packaging up to

Zusammenfassung

SANE Australia is seeking a passionate fundraiser and donor care professional to strengthen supporter engagement and retention. You will be the first point of contact for donors, triaging enquiries and ensuring timely, accurate processing and receipting of donations.

You will coordinate SANE’s community fundraising portfolio, grow income, and engage community fundraisers while maintaining privacy compliance and data integrity across donor CRM systems.

Qualifikationen

• At least 2 years fundraising or supporter care experience.
• Relevant experience working in a data processing and supporter / customer care role.
• Demonstrated experience with CRM database management, possessing technical skills (Salesforce desirable) processing transactions, setting up campaigns and reporting.
• Excellent customer service skills with an authentic and empathetic phone manner and can-do attitude.
• Strong problem-solving capability with the ability to investigate issues, identify root causes and implement practical solutions.
• Ability to effectively manage competing priorities and move between detailed analytical work, fundraising administration, supporter enquiries and community fundraising activities.
• Experience utilising and editing donation and communication platforms including Raisely, Grassroots and Campaign Monitor.

Aufgaben

• Respond to community fundraising enquiries and support the set-up, administration and oversight of community fundraising activities.
• Research and identify community fundraising opportunities through sporting clubs and other community organisations, and proactively undertake outreach to grow community fundraising income.
• Maintain and update the community fundraising portal on Raisely.
• Manage and monitor shared inboxes to ensure timely and appropriate responses to enquiries and complaints.
• Collect SANE mail once a week from Australia Post box.
• Coordinate donor engagement and customer care activities, including welcome and thank-you calls, to support donor retention.
• Maintain data quality, integrity, and compliance standards across fundraising systems and databases.
• Working with the Fundraising team to review and test Salesforce successive development phases.

Kenntnisse

Fundraising experience

Customer care

Data processing

CRM management

Communication skills

Problem solving

Tools

Salesforce

Raisely

Grassroots

Campaign Monitor

Jobbeschreibung

SANE Australia is seeking a passionate fundraiser and donor care professional to strengthen supporter engagement and retention. You will be the first point of contact for donors, triaging enquiries and ensuring timely, accurate processing and receipting of donations.

You will coordinate SANE’s community fundraising portfolio, grow income, and engage community fundraisers while maintaining privacy compliance and data integrity across donor CRM systems.