Fundraising Coordinator

SANE Australia; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work environment

Salary packaging up to $18,550 peryear

Cultural leave

Job summary

SANE Australia in Melbourne is seeking a dedicated donor and community fundraising coordinator to strengthen supporter engagement, handle enquiries, and ensure accurate receipts and timely donations. You will work with the Fundraising Growth Strategy to grow income and nurture relationships across online and offline channels.

This role requires experience in CRM systems (Salesforce desirable), data integrity, and delivering excellent customer service by phone and email.

Qualifications

• At least 2 years fundraising or supporter care experience.
• Relevant experience working in a data processing and supporter / customer care role.
• Demonstrated experience with CRM database management, possess proven technical skills (Salesforce desirable) processing transactions, setting up campaigns and reporting.
• Excellent customer service skills with an authentic and empathetic phone manner and can-do attitude.
• Strong problem-solving capability with the ability to investigate issues, identify root causes and implement practical solutions.
• Ability to effectively manage competing priorities and move between detailed analytical work, fundraising administration, supporter enquiries and community fundraising activities.
• Experience utilising and editing donation and communication platforms including but not limited to Raisely, Grassroots and Campaign Monitor.

Responsibilities

• Respond to community fundraising enquiries and support the set-up, administration and oversight of community fundraising activities.
• Research and identify community fundraising opportunities through sporting clubs and other community organisations, and proactively undertake outreach to grow community fundraising income.
• Maintain and update the community fundraising portal on Raisely.
• Manage and monitor shared inboxes to ensure timely and appropriate responses to enquiries and complaints.
• Collect SANE mail once a week from Australia Post box.
• Coordinate donor engagement and customer care activities, including welcome and thank-you calls, to support donor retention.
• Maintain data quality, integrity, and compliance standards across fundraising systems and databases.
• Working with the Fundraising team to review and test Salesforce successive development phases.

Skills

Fundraising

Supporter care

CRM management

Salesforce

Customer service

Data processing

Donations platforms

Tools

Raisely

Grassroots

Campaign Monitor

Job description

An exciting opportunity to work with a leading digital mental health, adding value with your community fundraising skills!

• Hybrid and flexible working environment
• Salary packaging- reduce your taxable income each year
• Opportunity to make an impact on the lives of individuals affected by complex mental health issues

Are you ready to make a difference in the mental health sector?

We are a medium-sized organisation, with 100+ people and 160 volunteers who are driven, passionate and engaged, and we embrace innovation and agile ways of working. Our vision is a brighter future for people, families and communities facing complex mental health issues. To achieve this vision, we have three goals: - End mental health inequity through systemic change. - Eliminate stigma, discrimination, and social exclusion. - Equal employment and economic opportunity for people and families with complex mental health needs. We provide unique digital psychosocial support services to those most in need, including individual and group-based support, provided by allied health or peer-qualified staff and volunteers. In addition, we educate, reduce stigma, advocate and drive systemic change.

Visit www.sane.org to learn more about our work

About the role

Reporting to the Head of Fundraising and Philanthropy, this role is responsible for strengthening supporter engagement and retention through best-practice donor care. As the first point of contact for SANE donors, the role triages enquiries and ensures donations are processed and receipted in a timely and accurate manner.

The role supports the Fundraising Growth Strategy by coordinating SANE’s community fundraising portfolio and platform, helping to grow income and engage community fundraisers.

With a strong understanding of privacy compliance and data integrity, the role helps develop business processes aligned with the Fundraising Growth Strategy and maintains the donor CRM. It also supports the ongoing improvement of online and offline donation processes, as well as enquiry and feedback workflows, to enable effective donor stewardship, supporter retention and fundraising operations.

Key responsibilities of this role include:

Respond to community fundraising enquiries and support the set-up, administration and oversight of community fundraising activities.Research and identify community fundraising opportunities through sporting clubs and other community organisations, and proactively undertake outreach to grow community fundraising income.Maintain and update the community fundraising portal on Raisely.Manage and monitor shared inboxes to ensure timely and appropriate responses to enquiries and complaints.Collect SANE mail once a week from Australia Post box.Coordinate donor engagement and customer care activities, including welcome and thank-you calls, to support donor retention.Maintain data quality, integrity, and compliance standards across fundraising systems and databases.Working with the Fundraising team to review and test Salesforce successive development phases.

About You

• At least 2 years fundraising or supporter care experience
• Relevant experience working in a data processing and supporter / customer care role.
• Demonstrated experience with CRM database management, possess proven technical skills (Salesforce desirable) processing transactions, setting up campaigns and reporting.
• Excellent customer service skills with an authentic and empathetic phone manner and can-do attitude.
• Strong problem-solving capability with the ability to investigate issues, identify root causes and implement practical solutions.
• Ability to effectively manage competing priorities and move between detailed analytical work, fundraising administration, supporter enquiries and community fundraising activities.
• Experience utilising and editing donation and communication platforms including but not limited to Raisely, Grassroots and Campaign Monitor.

What’s in it for you?

• A friendly and collaborative environment
• Additional days of Cultural and Ceremonial Leave per year
• Not For Profit Salary packaging & benefits- package up to $18,550 per year!