Hybrid Enterprise Architect – Products & Retail Services

Australia Post; Melbourne; Hybrid; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Flexible & hybrid working

Team member discounts

Health & wellbeing resources

Mentorship & development programs

Job summary

Australia Post is seeking a senior Enterprise Architect – Products & Retail Services to own the business and technology architecture for product and service management, pricing, retail operations and community-service capabilities. You’ll connect product strategy with customer channels, agreements, ordering, billing and fulfilment to establish a clear target state and multi-year roadmap.

Your scope spans market insight through retirement and across multichannel outlets, digital channels,

Qualifications

• Senior enterprise architect with deep experience shaping product management, pricing, retail, service design or commercial strategy.
• Experience with product-information-management, pricing, offers, POS, payments, commerce platforms.
• Familiarity with SAP, Salesforce or Adobe Commerce and related platform ecosystems.

Responsibilities

• Own the Products, Retail & Services business and technology architecture across value streams and target-state direction.
• Shape multi-year roadmaps across product, pricing, retail operations, outlets, agencies and community services.
• Frame strategic options and connect product, pricing and channels to capability, information and sourcing choices.
• Establish coherent product, service and commercial information catalogues and governance.
• Align investments to organisational strategy and improve reuse across offers, channels and platforms.
• Lead a virtual architecture community and provide direction to principal and solution architects.

Skills

Enterprise architecture

Product management

Pricing strategy

Retail operations

Service design

Commercial strategy

Roadmap planning

Stakeholder influence

Tools

SAP

Salesforce

Adobe Commerce

Job description

Australia Post is seeking a senior Enterprise Architect – Products & Retail Services to own the business and technology architecture for product and service management, pricing, retail operations and community-service capabilities. You’ll connect product strategy with customer channels, agreements, ordering, billing and fulfilment to establish a clear target state and multi-year roadmap.

Your scope spans market insight through retirement and across multichannel outlets, digital channels,