Senior Enterprise Architect - Customer & Growth

Australia Post; Melbourne; Híbrido; AUD 180 000 - 240 000; Tempo integral

Resumo da oferta

Australia Post is seeking an experienced Enterprise Architect – Customer & Growth to own the business and technology architecture for a key enterprise domain. You’ll connect customer journeys, data, channels and platforms to define a clear target state and multi-year roadmap aligned to the organisation’s architecture principles.

You’ll shape customer-facing commerce across digital, physical, partner and assisted-service channels, drive value streams, and guide strategic options before major

Qualificações

• Senior enterprise architect with deep experience shaping customer, digital and commerce strategy.
• Ability to translate business needs into target-state architecture and multi-year roadmaps.
• Strong capability in customer value streams, data, channels and platforms.

Responsabilidades

• Own the Customer & Growth business and technology architecture.
• Shape multi-year roadmaps across customer journeys, digital and physical channels, CRM and data.
• Align customer-facing investments to Australia Post’s strategy and principles.
• Lead a virtual architecture community and collaborate with strategic partners.
• Champion responsible use of AI and emerging technology to improve engagement and performance.

Descrição da oferta de emprego

Australia Post is seeking an experienced Enterprise Architect – Customer & Growth to own the business and technology architecture for a key enterprise domain. You’ll connect customer journeys, data, channels and platforms to define a clear target state and multi-year roadmap aligned to the organisation’s architecture principles.

You’ll shape customer-facing commerce across digital, physical, partner and assisted-service channels, drive value streams, and guide strategic options before major