Hybrid Donor Experience Specialist

Caritas Australia; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

On-site gym

Not-for-Profit salary packaging

Generous leave benefits

Job summary

Caritas Australia is seeking a Supporter Experience Officer in Sydney to deliver exceptional service to supporters across phone, email and mail. You will process donations, keep supporter records up to date in our CRM, and provide broad administrative support to fundraising and engagement activities.

The role is a 12-month maximum-term with hybrid working, based in Mascot, and involves working closely with a team dedicated to ending poverty and injustice worldwide.

Qualifications

• Demonstrated experience in a customer service, supporter care or contact centre environment.
• Excellent verbal and written communication skills.
• Accurate data entry skills with experience using CRM or database systems (Salesforce highly regarded).
• Strong administrative skills with exceptional attention to detail.
• Ability to work collaboratively within a team while also demonstrating initiative and working independently.

Responsibilities

• Supporter Care: Deliver exceptional customer service through phone, email and written correspondence, responding to supporter enquiries professionally and compassionately.
• Donation Processing: Process donations, receipting and acknowledgements while ensuring accuracy, compliance and timely follow-up.
• Supporter Administration: Maintain supporter records and process changes to supporter details from a variety of sources with a high level of accuracy.
• General Administration: Provide administrative support including documentation, case management and other operational activities to support the department.

Skills

Customer service

Communication

Data entry

CRM systems

Microsoft Office

Tools

Salesforce

Job description

Caritas Australia is seeking a Supporter Experience Officer in Sydney to deliver exceptional service to supporters across phone, email and mail. You will process donations, keep supporter records up to date in our CRM, and provide broad administrative support to fundraising and engagement activities.

The role is a 12-month maximum-term with hybrid working, based in Mascot, and involves working closely with a team dedicated to ending poverty and injustice worldwide.