Supporter Engagement Officer — Hybrid, Part‑Time

Baptist World Aid Australia; Sydney; Hybrid; AUD 50,000 - 70,000; Part time

Benefits offered by this job

Salary sacrificing

Visiting international projects

Additional annual leave between Xmas &

Life Leave

Paid parental leave (12 weeks)

Work from anywhere in the world for up

Purchased annual leave

Recognition awards

Learning and Development support

Employee Assistance Program

Job summary

Baptist World Aid Australia is hiring a Supporter Engagement Officer to be the friendly first contact for supporters. You will handle calls, emails and enquiries, keep records in our CRM, and process donations securely, while greeting visitors and supporting appeals.

We offer hybrid work arrangements and a part-time option (Thursday & Friday 0.4 FTE), with salary sacrificing and a range of benefits to support your professional development and wellbeing.

Qualifications

• Alignment with Baptist World Aid Australia’s vision, mission and values.
• Excellent written and verbal communication skills across channels.
• Experience in customer service, administration, retail, hospitality or similar role.
• Strong attention to detail and accuracy.
• Confidence using Microsoft Office and learning new systems.
• Ability to manage multiple tasks and work well in a team.

Responsibilities

• Be the friendly first point of contact for supporters, responding to calls, emails and enquiries.
• Maintain supporter records accurately in our CRM and process donations and receipts securely.
• Send supporter cards and welcome packs, greet visitors, and assist with extra calls during appeals.

Skills

Excellent communication

CRM experience

Attention to detail

Team player

Customer service

Tools

Microsoft Office

CRM software

Job description

Baptist World Aid Australia is hiring a Supporter Engagement Officer to be the friendly first contact for supporters. You will handle calls, emails and enquiries, keep records in our CRM, and process donations securely, while greeting visitors and supporting appeals.

We offer hybrid work arrangements and a part-time option (Thursday & Friday 0.4 FTE), with salary sacrificing and a range of benefits to support your professional development and wellbeing.