Hybrid Supporter Care Specialist

Cancer Council NSW; Sydney; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Salary packaging options

Awards recognition

WFH and office balance

Volunteer-focused culture

Health discounts

Job summary

Cancer Council NSW is seeking a dedicated Supporter Care Administrator to join our Marketing & Fundraising division. You will be the first point of contact for supporters across mail, email, phone, SMS and online channels, processing donations, registrations and data updates with accuracy and care.

Applicants should have 1–2 years in customer service, strong English, and CRM experience. A hybrid work arrangement is available to support work‑life balance, while contributing to a purpose‑driven

Qualifications

• 1-2 years of practical experience in customer service.
• Experience using a CRM system to manage interactions.
• Ability to handle inbound/outbound inquiries across multiple channels.
• Strong written and verbal English communication skills.

Responsibilities

• Respond to inbound supporter enquiries across telephone, email, mail, SMS and social to deliver a world-class experience.
• Provide timely resolution to enquiries and guidance to supporters.
• Educate supporters to help them make informed decisions.
• Contribute to process improvements within the team.
• Support outbound communications for campaigns and donor retention.

Skills

Customer service

CRM experience

Outbound communications

Telephone & email handling

Tools

CRM system

Job description

Cancer Council NSW is seeking a dedicated Supporter Care Administrator to join our Marketing & Fundraising division. You will be the first point of contact for supporters across mail, email, phone, SMS and online channels, processing donations, registrations and data updates with accuracy and care.

Applicants should have 1–2 years in customer service, strong English, and CRM experience. A hybrid work arrangement is available to support work‑life balance, while contributing to a purpose‑driven