Hybrid CX Associate - Trading & Investments

IG Group; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Tailored development programmes

Mentoring opportunities with leaders

Flexible and hybrid working

Private health insurance allowance

Novated car lease scheme

Employee Share Incentive Plan

Staff share trading account with pref.

Job summary

IG Group in Melbourne is seeking a Customer Experience Associate to support trading and investment clients across phone, email, chat and social media. You will resolve queries, navigate platforms, and discuss markets with informed conversations.

You need a degree or equivalent experience, fluent English, and strong communication. A hybrid 3-day office pattern supports collaboration and career development.

Qualifications

• Fluency in English, written and spoken.
• Degree-level education or equivalent experience.
• Strong interpersonal and communication skills, attention to detail.

Responsibilities

• Provide frontline support via phone, email, web chat and social media.
• Offer execution-only phone dealing service after training.
• Investigate and resolve trade disputes fairly and efficiently.
• Assist clients with front-end platforms and chart packages.
• Engage clients about markets and IG innovations; perform audits with accuracy.

Skills

Fluent English

Degree-level education

Interpersonal communication

Maths/digital literacy

Sales/client-facing background

Education

Bachelor-level degree or equivalent experience

Tools

MS Office

Job description

IG Group in Melbourne is seeking a Customer Experience Associate to support trading and investment clients across phone, email, chat and social media. You will resolve queries, navigate platforms, and discuss markets with informed conversations.

You need a degree or equivalent experience, fluent English, and strong communication. A hybrid 3-day office pattern supports collaboration and career development.