Customer Experience Associate - Trading and Investment

IG Australia PTY Ltd; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Flexible working hours

Training & development programs

Insurance and medical plans

Volunteer days off

Career progression opportunities

Job summary

IG Australia PTY Ltd is seeking a Customer Experience Associate in Trading and Investment. You will provide frontline support across phone, email, web chat and social media, answering queries about our products and platforms while delivering a smooth client experience.

Training will be provided to enable confident execution on client requests and trade support. You’ll engage with clients in English, apply basic math skills, and contribute to maintaining high service standards in a hybrid office

Qualifications

• Degree-level education (or similar experience)
• Fluency in English (written and spoken)
• Genuine interest in financial markets
• Excellent interpersonal and communication skills
• Confident with basic math, mental arithmetic
• MS Office literacy
• Sales background advantageous but not required

Responsibilities

• Provide frontline support to clients via phone, email, web chat and social media
• Answer queries from a global client base about products and platforms
• Provide execution-only phone dealing service after appropriate training
• Resolve trade disputes
• Provide technical support for front-end platforms and chart packages
• Proactively discuss financial markets and IG innovations with clients
• Conduct audit checks and client administration tasks

Skills

Fluency in English

Interpersonal communication

Mathematical aptitude

MS Office literacy

Customer service experience

Education

Bachelor-level education or equivalent

Tools

MS Office

Job description

Customer Experience Associate - Trading and Investment

So, who are we? IG is a FTSE100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions– built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high– bring a curious and forward‑thinking mindset and we'll give you the platform to define what comes next. Join us at IG– the future gets built here.

Your role in the team

We don’t need a background in finance to apply although this is desirable. We’ll provide on‑the‑job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

What you will need is a genuine interest in working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail.

What you’ll need

• A degree‑level education (or similar experience)
• Fluency in English (written and spoken)
• A genuine interest in the financial markets
• Excellent interpersonal and communication skills
• Confident to employ basic math skills, particularly mental arithmetic.
• Literacy in MS Office
• A sales background would all be a distinct advantage but not a requirement

What you’ll do

• Providing front line support to our clients across phone, email, web chat and social media
• Answering queries from our global client base on all of our products and platforms
• Providing an execution‑only phone dealing service (following relevant training and support)
• Resolving trade disputes
• Providing clients with technical support with our front‑end platforms and chart packages
• Proactively conversing with our clients about financial markets and our latest innovations
• Conducting audit checks and client administration tasks

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office— which we think balances the need to collaborate effectively and connect with each other.

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey.

Learn more about our D&I approach here.

The Perks

• Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression.
• Expand your network through committees, sports and social clubs.
• Enjoy extra time off for volunteering and community work.
• Performance based incentives
• Flexible working hours and work‑from‑home opportunities
• Company contributions to insurance and medical plans
• Career‑focused technical and leadership training
• Contribution to gym memberships and more
• Option to participate and create ESG initiatives based on IG Brighter Future Fund
• 2 additional days off a year for voluntary work
• 1 additional day off to celebrate your Birthday
• A state‑of‑the‑art office with breakfast bar and more

Learn more about the Perks here!

Join us for this exciting journey.