Hybrid Real Estate Tech Support Specialist

PropertyMe; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment 2 days from/or

Beautiful office in Sydney CBD

Vibrant culture

Regular milestone parties

Job security working for one of AU's领先

Job summary

PropertyMe is seeking a Customer Support Specialist to deliver outstanding service to our property management community. You will respond to inquiries by phone, email, and chat, triage issues, and maintain detailed notes in Zendesk.

Ideal candidates have experience in Property Management or Real Estate, strong communication skills, and a customer-centric approach. The role offers a hybrid work arrangement and a dynamic, fast-moving team culture.

Qualifications

• Experience in property management or real estate support is preferred.
• Experience working in a high-volume, demanding support centre.
• Ability to identify upsell opportunities and reduce churn.
• Strong troubleshooting and customer-focused mindset.
• Familiarity with ticketing/CRM systems (Zendesk a bonus).

Responsibilities

• Serve as first point of contact for inbound support via phone, email, and chat.
• Triage requests and apply appropriate action.
• Provide well-written email and chat responses.
• Maintain comprehensive notes in Zendesk.
• Contribute to knowledge base and create helpful videos.

Skills

Customer service

Communication

Active listener

Team player

Problem solving

Critical thinking

Time management

Zendesk experience

Technical curiosity

Tools

Zendesk

Job description

PropertyMe is seeking a Customer Support Specialist to deliver outstanding service to our property management community. You will respond to inquiries by phone, email, and chat, triage issues, and maintain detailed notes in Zendesk.

Ideal candidates have experience in Property Management or Real Estate, strong communication skills, and a customer-centric approach. The role offers a hybrid work arrangement and a dynamic, fast-moving team culture.