Hybrid Customer Experience & Engagement Specialist

Reckon; Adelaide; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work pattern

Job summary

Reckon in Adelaide is seeking a Customer Engagement Representative to deliver exceptional service to clients and build positive relationships across our software solutions.

You will handle inquiries via phone, email, and chat, resolve issues quickly, maintain accurate records, and align with cross-functional teams. The role offers a hybrid work pattern after initial training and emphasizes work-life balance.

Responsibilities

• Deliver exceptional service to clients and build positive relationships across Reckon's software solutions.
• Handle inquiries via phone, email, and chat to resolve issues quickly.
• Maintain accurate records of interactions and outcomes.
• Collaborate with cross‑functional teams to ensure consistent customer experience.
• Support customers throughout their lifecycle with professionalism and empathy.

Skills

Phone support

Email support

Chat support

Record keeping

Cross-functional collaboration

Job description

Reckon in Adelaide is seeking a Customer Engagement Representative to deliver exceptional service to clients and build positive relationships across our software solutions.

You will handle inquiries via phone, email, and chat, resolve issues quickly, maintain accurate records, and align with cross-functional teams. The role offers a hybrid work pattern after initial training and emphasizes work-life balance.