Hybrid Customer Experience Specialist

Rea Group; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Birthday leave

Leave purchasing options

Parental leave

Job summary

REA Group in Sydney is seeking a Customer Experience Specialist to be the frontline for our customers, consumers and internal stakeholders. You will handle inquiries by phone, email, and web chat, working to deliver empathetic and timely service.

As part of the Customer Support team, you will use Zendesk, Slack, and Salesforce, multitask across systems, and contribute to improving customer and employee experiences through proactive feedback and collaboration.

Qualifications

• 1+ years in fast-paced, customer-facing roles.
• Strong technical proficiency and ability to multitask across systems.
• Experience in real estate roles is highly beneficial.
• Demonstrated empathy, active listening and clear communication.

Responsibilities

• Resolve issues via phone, email and web chat with empathy and timeliness.
• Be digitally-savvy across multiple systems to support customers.
• Balance customer demand in a fast-paced contact environment.
• Collaborate with the team to drive performance excellence.
• Provide feedback to improve REA products and services.

Skills

Customer service

Multitasking

Systems proficiency

Real estate experience

Tools

Zendesk

Slack

Salesforce

Job description

REA Group in Sydney is seeking a Customer Experience Specialist to be the frontline for our customers, consumers and internal stakeholders. You will handle inquiries by phone, email, and web chat, working to deliver empathetic and timely service.

As part of the Customer Support team, you will use Zendesk, Slack, and Salesforce, multitask across systems, and contribute to improving customer and employee experiences through proactive feedback and collaboration.