Hybrid Customer Support Consultant: Case Management

STARTEK; Melbourne; Ibrido; AUD 41.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Hybrid work after training

Career development

Descrizione del lavoro

STARTEK is recruiting Customer Support Consultants for a major Australian retailer in electronics and appliances. The role covers handling faults, repairs, warranties and service inquiries, guiding customers from case initiation to resolution.

Initial training is in-office, with six weeks in attendance, followed by a hybrid model requiring one day in-office per week. The position offers fixed-term contracts to June 2027 and casual contracts, with rosters including weekdays and Saturdays.

Competenze

• Strong verbal communication
• Strong written communication
• Genuine passion for customer service
• Excellent attention to detail
• Problem solving
• Ability to learn quickly across multiple systems
• Retail or contact centre experience preferred but not essential

Mansioni

• Responding to inbound customer calls, chats and email enquiries.
• Managing customer cases relating to products, repairs, warranties and service requests.
• Investigating issues and coordinating resolutions with internal and external stakeholders.
• Liaising with retail locations, suppliers and service providers.
• Maintaining accurate customer records and case notes.
• Delivering a professional, empathetic and solution-focused customer experience.
• Taking ownership of customer enquiries through to resolution.

Descrizione del lavoro

STARTEK is recruiting Customer Support Consultants for a major Australian retailer in electronics and appliances. The role covers handling faults, repairs, warranties and service inquiries, guiding customers from case initiation to resolution.

Initial training is in-office, with six weeks in attendance, followed by a hybrid model requiring one day in-office per week. The position offers fixed-term contracts to June 2027 and casual contracts, with rosters including weekdays and Saturdays.