Remote Customer Service Consultant for Energy Solutions

STARTEK; Melbourne; Hybrid; AUD 38,000 - 55,000; Part time

Benefits offered by this job

Casual employment

Hybrid work model

Four-week paid training

Docklands office training

Ongoing coaching and development

Employee referral program

Recognition initiatives

Social and supportive team culture

Smart casual dress code

Job summary

Startek is seeking a Customer Service Consultant to support energy distribution clients from home in Australia. The role involves handling inquiries, coordinating with stakeholders, and delivering service excellence across phone and email.

You'll join a hybrid work model after training, with a four-week training period in Docklands. The position is casual, with a training rate of 33.85 AUD per hour and ongoing coaching to develop your skills.

Qualifications

• Experience in customer service, contact centre, administrative or case management environments.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Ability to manage competing priorities and meet deadlines.
• Sound judgement and problem-solving capability.
• Confidence working with systems, processes and documented procedures.
• Strong organisational and time management skills.
• Resilience and professionalism when handling challenging customer interactions.
• Ability to work independently and as part of a team.
• Intermediate MS Office skills: Word, Excel and Outlook.

Responsibilities

• Supporting customers and retailers with new gas connection and energy service enquiries.
• Managing customer requests from initial enquiry through to completion.
• Coordinating appointments and outcomes with internal and external stakeholders.
• Investigating enquiries and resolving issues in a timely and professional manner.
• Maintaining accurate records and case documentation.
• Working to service level commitments and quality standards.
• Delivering outstanding customer service across phone and email channels.
• Balancing multiple priorities in a fast-paced and supportive team environment.
• Building strong relationships with customers and stakeholders while delivering exceptional service.

Skills

Customer service

Communication skills

Attention to detail

Time management

Problem solving

Team player

MS Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Startek is seeking a Customer Service Consultant to support energy distribution clients from home in Australia. The role involves handling inquiries, coordinating with stakeholders, and delivering service excellence across phone and email.

You'll join a hybrid work model after training, with a four-week training period in Docklands. The position is casual, with a training rate of 33.85 AUD per hour and ongoing coaching to develop your skills.