Hybrid Customer Service Officer - Phone Conflict Resolver

AFCA; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Two days in modern offices

Job summary

AFCA is recruiting a Customer Service Officer to join our team on a permanent, ongoing basis. The role centers on delivering top-tier phone-based customer service to consumers, complainants, representatives, and AFCA members.

Hybrid working is available with full-time in-office onboarding for five weeks. Successful candidates will have experience in banking/financial services contact environments, strong communication skills, and the ability to manage multiple channels including calls and chats,

Qualifications

• Experience in a structured phone-based customer service environment.
• Ability to manage conflicts calmly and empathetically.
• Strong verbal and written communication skills.
• Comfort with multi-system software and fast-paced tasks.

Responsibilities

• Deliver exceptional phone-based customer service to consumers, complainants, and AFCA members.
• Guide customers through AFCA processes and provide accurate information.
• Handle calls, chats and administrative tasks with efficiency and care.

Skills

Phone-based CS

Conflict resolution

Data entry

Chat management

Tools

CRM software

Job description

AFCA is recruiting a Customer Service Officer to join our team on a permanent, ongoing basis. The role centers on delivering top-tier phone-based customer service to consumers, complainants, representatives, and AFCA members.

Hybrid working is available with full-time in-office onboarding for five weeks. Successful candidates will have experience in banking/financial services contact environments, strong communication skills, and the ability to manage multiple channels including calls and chats,