Customer Solutions Advisor

Caledonia Housing Association; Perth; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

36 days annual leave

Promotion of work-life balance andflex

Pension contributions up to 12%

Healthcare cash plan (free for depend

Wellbeing services

Job summary

Caledonia Housing Association is seeking a proactive Customer Solutions Advisor to join its busy Customer Services team in Perth. The role involves being the first point of contact for customer enquiries and delivering solutions across phone, email, and face-to-face channels.

Working in a hybrid pattern from the Perth Office, you will help provide excellent customer service while supporting the group’s mission to deliver high-quality affordable housing and community benefits.

Qualifications

• Experience in customer service roles and ability to be first point of contact.
• Proven communication and problem solving across multiple channels (phone, email, face to face, social media).
• Commitment to delivering simple, personal and correct solutions.

Responsibilities

• Take incoming customer inquiries and diagnose resolutions.
• Provide solutions via telephone, email, IT portals and social media.
• Collaborate with internal teams to deliver timely customer service responses.

Skills

Customer service experience

Communication skills

Problem solving

Multi-channel support

Job description

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Customer Solutions Advisor

Reference: OCT20263122

Expiry date: 23:59, Sun, 1st Nov 2026

Location: Perth

• Contributory pension
• health benefits
• flexible working practices
• generous holiday entitlement

Location: Perth Office (Hybrid Working pattern)

Contract: Fixed Term until 31st March 2027

Hours: 35 hours per week

Closing Date: Midnight on Sunday 01 November 2026

An opportunity to make a positive impact on peoples’ lives and community.

AwardedHousing Association of the Year 2026, Caledonia Housing Association is one of Scotland’s leading social housing providers and is recognised by Best Companies as one of the top UK housing associations to work for.

Our vision is to provide“homes and communities that make lives better”.We are committed to providinghigh qualityaffordable housing, building new homes and transforming customer services. Caledonia Housing Group provide services to over 5,300 homes andin excess of2,000 private owners across 8 local authority areas.

At Caledonia, we're committed to creating sustainable homes and thriving communities for current and future generations. Achieving Net Zero by 2045 is a key priority for everyone at Caledonia, shaping how we invest, deliver services and make decisions as we work towards a greener, more resilient future.

About the Role

We are currently looking for an enthusiastic and motivated individual who will add value to the Associations busy Customer Services team in the role of Customer Solutions Advisor. This exciting role provides the opportunity to work within a multi-disciplined team delivering support services to a range of internal departments and customers.

You will have relevant Customer Service experience and ability to be the first point of contact for all Caledonia customer enquiries. You will be responsible for receiving, diagnosing and implementing solutions based responses to all Caledonia customer service requests. You will work with a range of contact channels including telephone, face to face, email, IT portals and social media. This engagement experience embodies our ethos of “Keep it simple, Keep it personal and Make it right”.

A place where everyone can thrive

The Customer Solutions Advisor is a hybrid role, combining home working with office-based working at our Caledonia Group office in Perth, for a minimum for 3 days per week.

As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits:

• 36 days annual leave
• Promotion of work-life balance and flexi-time system
• Sector-leading pension scheme with employer contributions of up to 12%
• Salary sacrifice schemes for pension
• FREE membership of a healthcare cash plan, including cover for dependents
• Wellbeing services offering support and confidential advice when you need it most

Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community. A registered charity no: SC013988.

The Group actively encourages the recruitment of staff with disabilities and will make reasonable adjustments at all stages of the recruitment process asrequired.